Worldly
ESG-focused supply chain analytics platform
Customer Success Associate - Sustainability
+ Annual bonus plan + Work-from-home stipends
Remote across the listed APAC countries; occasional travel may be required for business needs.
About the job
- Experience handling large datasets and proficiency in data management tasks using tools such as Excel and Google Sheets.
- Accuracy and attention to detail.
- Ability to proactively solve problems and identify solutions for potential problems or errors.
- Ability to concentrate for lengthy periods and work accurately at an adequate speed.
- Ability to present and communicate confidently in customer-facing settings.
- Ability to collaborate with cross-functional teams.
- Manage and maintain detailed records of customers' supplier lists, including recurring updates to supplier data from source documents.
- Compile, verify, and sort information according to priorities to prepare source data for platform import.
- Review data for deficiencies or errors, correct incompatibilities where possible, and check outputs.
- Import customer data into the Worldly platform.
- Send templated emails on behalf of customers.
- Store completed work in designated locations and perform backup operations.
- Respond to information queries and access relevant files.
- Support facility list management, cadence setup and management, adoption emails, and reporting needs for ImpactService customers.
- Deliver services independently to customers with Platform Access subscriptions.
- Manage recurring customer deliverables, including MWL updates, with the CS Ninjas Team.
- Manage customer adoption email cadences in HubSpot.
- Prepare data and presentation decks for end-of-cadence meetings with assigned accounts.
- Consolidate and visualize platform data into presentation materials.
- Deliver training sessions and host office hours for APAC customers.
- Manage training-related invitation and follow-up emails.
- Handle training and office-hours follow-up, including surveys, uploading recordings to the guidance site, collecting and answering questions, and analyzing survey results.
- Report on training key performance indicators.
- Schedule training and office-hours sessions in the customer success Zoom account.
- Represent Worldly at industry events in APAC.
- Answer platform and brand requirements inquiries, including deadlines and verification booking for Higg FEM and Higg FSLM, especially account-related inquiries.
- Organize translation of training and guidance content.
- Assist the Regional Lead in overseeing and shaping the Customer Success Support Ninja workflow.
- Support onboarding, training, and supervision of Customer Success Support Ninjas.
- Support user acceptance testing of adoption, analytics, and supply impacts.
- Attend internal meetings across different time zones when required.
- Experience with HubSpot or other customer relationship management technologies.
- Experience with Slack.
- At least 1 year of technical software-as-a-service product support experience.
- Knowledge of retail supply chains.
- Interest in environmental, social, and governance reporting and Higg Index tools.
- Experience in customer service.
- Fluency in English plus a regional language, such as Mandarin or Vietnamese.
About the company
Worldly.io provides a subscription-based platform that helps businesses manage sustainability within their supply chains. It enables clients to collect real-time ESG data, track environmental and social metrics, and prepare for evolving regulations. The service offers insights on sustainable materials and supply-chain actions, along with tools to improve transparency and communication with suppliers. The platform supports a range of customers from apparel developers to sustainability directors across industries, with tiered plans that adjust for different levels of features and support. Worldly.io’s goal is to help companies reduce environmental impact, meet regulatory and consumer expectations for transparency, and advance climate-positive outcomes through data-driven decisions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Kensington, California
Founded
2019
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Simplify's Take
What believers are saying
- July 28, 2026: Worldly reported 58 new brands, 45 percent growth year over year.
- Worldly now connects 45,000 factories across 97 countries, deepening network effects.
- European CSRD, CSDDD, and ESPR deadlines push brands toward Worldly's compliance tooling.
What critics are saying
- Any Higg Index backlash from Cascale destroys Worldly's network moat and subscription base.
- Bendi and GoBlu integration through late 2026 risks churn, delays, and duplicated workflows.
- If EU compliance timelines slip, procurement budgets freeze and Worldly's expansion stalls.
What makes Worldly unique
- Cascale's Higg Index runs through Worldly, creating sticky industry-standard data rails.
- Worldly Axion and Supplier Compliance Management fuse AI, audits, and verified primary data.
- Bendi and GoBlu widen Worldly into traceability and chemicals workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Stock Options
Parental Leave
Unlimited Paid Time Off
Paid Holidays
Home Office Stipend
Performance Bonus
Flexible Work Hours
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 1%2 year growth
↑ 0%Worldly to add Aii carbon benchmark tool. Apparel Impact Institute energy and carbon benchmark tool set to be integrated into Worldly's FDM to give brands and mills more precise assessments of energy use and emissions ATHENS - Apparel Impact Institute (Aii) is to embed its Energy and Carbon Benchmark tool into Worldly's Facility Data Manager (FDM), in a move expected to give apparel brands, retailers and textile manufacturers a more process-specific view of energy use and emissions at mill level. The move has wider strategic importance for an industry seeking more robust Scope 3 emissions data. Join its community. Explore all its independent journalism from as little as 30p per day. Less than an espresso - but more stimulating. * September 18, 2026 * September 17, 2026 * September 14, 2026
Worldly plans connected supplier data. Worldly plans to connect environmental, social, chemical and risk data in a unified supplier view as apparel firms face rising compliance demands ATHENS - Worldly plans to bring environmental, social, chemical and risk information into a single supplier profile as it expands the use of artificial intelligence across its compliance and sustainability data platform. Speaking at the Cascale Annual Meeting in Athens, Kevin Vranes, chief product officer at Worldly, said the company would begin consolidating information from the Higg Facility Environmental Module (FEM), Facility Social & Labor Module (FSLM), corrective-action plans and chemical records this autumn. Join its community. Explore all its independent journalism from as little as 30p per day. Less than an espresso - but more stimulating. * September 15, 2026 * September 14, 2026 * September 11, 2026 * September 8, 2026 * September 3, 2026 * September 2, 2026 * August 28, 2026 * August 27, 2026
Cascale attends Preview in Seoul 2026: Korean apparel manufacturing. Cascale recently participated in Preview in Seoul 2026, South Korea's largest business-to-business textile trade show. The global nonprofit alliance demonstrated ongoing commitment to the Korean textile and apparel manufacturing sector. Represented on the ground by Peony Tam, manager, global membership development APAC, Cascale established a strategic co-presence alongside technology partner Worldly. Together, the organizations engaged directly with key regional stakeholders, including existing members, prospective partners, and the Korea Federation of Textile Industries (KOFOTI). Key takeaways: * Worldly and Cascale established a complementary joint presence at Preview in Seoul 2026, while distinguishing their unique roles. * Readiness for incoming European regulation was among the topics of conversation. * Cascale members - such as GG Manufacturing - were among speakers featured at Preview in Seoul. Driving ecosystem clarity, regional engagement. During a joint seminar co-hosted by Worldly and FITI Testing & Research Institute, Worldly presented an overview introducing Cascale. The presentation highlighted the complementary roles both organizations play within the broader sustainability landscape - framing Cascale's role in stewarding standardized tools and driving global collective action, alongside Worldly's data hosting and software solutions, including the Higg Index. The session featured high-level industry contributions, with speakers including Cascale members Textile Exchange, ZDHC Foundation, FITI Research Institute, Sae-A (Bureau Veritas), and GG Manufacturing. Networking was another highlight of the event; Cascale's Tam met with members and stakeholders. Navigating EU policy compliance, future collaboration. A primary focus of discussion during the trade show centered on regulatory readiness for the European Union's upcoming Ecodesign for Sustainable Products Regulation (ESPR) and Digital Product Passport (DPP) requirements. FITI Research Institute, supported by KOFOTI, highlighted an ongoing pilot project designed to calculate a garment's environmental footprint by using the Higg Facility Environmental Module (Higg FEM) as primary input data. This showed how Cascale's foundational tools support regulatory alignment. (For policy mapping, see the Global Legislative Map). Looking ahead, Cascale and regional stakeholders discussed expanding collaboration in South Korea. To learn more about Cascale's regional engagement and upcoming industry events, explore its latest News & Press Updates.
Worldly, a sustainability and supply chain intelligence platform for consumer goods, has appointed Léyoh Goodall as Senior Vice President of Growth. Goodall will align Worldly's commercial and customer teams to help businesses manage supply chain risk with verified data amid tariff pressure and tightening regulation. Goodall brings over 15 years of experience in sustainability, ESG, and supply chain data. She previously built the commercial function at Social Value Portal and led account management at UL EHS Sustainability for FTSE 100 and Fortune 500 clients. She began her career at Bureau Veritas running supplier verification programmes for major retailers. The appointment follows a year of momentum for Worldly, which welcomed 58 new brands and completed acquisitions of Bendi and GoBlu. The company was included in the 2026 Gartner Market Guide for Sustainable Procurement Applications.
Worldly announces appointment of Senior VP of Growth. Worldly, the leading sustainability and supply chain intelligence platform for the consumer goods industry, today announced the appointment of Léyoh Goodall as Senior Vice President of Growth. Goodall will lead the alignment of Worldly's commercial and customer teams around a single outcome: helping businesses manage supply chain risk with verified data, at a moment when tariff pressure, tightening regulation, and multi-tier complexity are testing every sourcing decision. Businesses globally are asking for data-driven supply chain risk management, not estimates or averages. Goodall will ensure customers get consistent, coordinated support from Worldly as they move from initial visibility into deeper risk management. The appointment reflects where Worldly is headed. Businesses globally are asking for data-driven supply chain risk management, not estimates or averages. That requires multi-tier visibility, site-level data, and risk management built on verified information, with continuous improvement built in year-over-year instead of treated as a one-off exercise. Goodall will ensure customers get consistent, coordinated support from Worldly as they move from initial visibility into deeper risk management across their supply chains. "Our customers are navigating one of the hardest operating environments the consumer goods industry has seen, and they need a partner that helps them act on real data, not guesswork," said Adele Stafford, Chief Revenue Officer at Worldly. "Léyoh has spent her career on both sides of that work, helping brands set the standard and helping suppliers respond with credible, verified data. She knows what it takes to make the relationships work for everyone across the supply chain, and that's exactly the experience I want shaping how we serve customers." Fifteen years on both sides of the accountability model Goodall joins Worldly with more than 15 years of experience building commercial functions across sustainability, ESG, and supply chain data. At Social Value Portal, she built the company's commercial function, bringing new solutions to major public and private sector buyers and their supply chains. At UL EHS Sustainability (cr360), she led Account Management for a portfolio of FTSE 100 and Fortune 500 accounts, including luxury brands and retailers. She began her career at Bureau Veritas in responsible sourcing, running supplier verification and compliance programs for Disney, Walmart, and major UK retailers, the deep-tier visibility work Worldly customers now need at scale. "Businesses want to know what's actually happening at every tier of their supply chain year-round, and they want that knowledge to drive strategic business and impact decisions they can stand behind," said Goodall. "What drew me to Worldly is that it serves both sides of that relationship. Brands get verified data they can act on, and suppliers get a system that recognizes their work rather than burying them in duplicate requests. My job is to make sure every team at Worldly is organized around delivering that experience." Aligning teams around fast, data-driven decisions In her role, Goodall will focus on team alignment and operational optimization so customers can make fast, data-driven decisions. The goal is an experience that works for brands and their supply chains in a balanced way: collaborative, mutually beneficial, and focused. As customers expand from initial visibility into site-level risk management and continuous improvement, Goodall's teams will ensure that support stays consistent and coordinated at every stage. Goodall's appointment follows a year of momentum for Worldly, including welcoming 58 new brands in the past year, Bendi and GoBlu acquisitions, and industry recognition including inclusion in the 2026 Gartner(R) Market Guide for Sustainable Procurement Applications.[1]