Administration Processing Officer

ZigZag is looking for an Administration Processing Officer to join our team!

About the Role

You will provide administrative and back-office support to the Intake and Customer Service teams. This is a high-volume processing role focused on accuracy, attention to detail, and efficient administrative support.

Key Responsibilities

• High-volume back-office administration and processing

• Follow SOPs and complete multi-stage tasks accurately

• Manage email and internal communications — no phone support required

• Maintain accurate records and process information across multiple systems

• Work independently while meeting deadlines and quality standards

Key Requirements

• Experience in high-volume administration or processing

• Excellent attention to detail and accuracy

• Strong written English and communication skills

• Confident using multiple systems and learning new platforms

• Ability to work independently and follow detailed SOPs

Nice to Have

• Healthcare industry experience

• NDIS knowledge

• Experience with HubSpot, Zanda/Halaxy, Google Suite, Dialpad, Slack, and Zoom

Work Schedule

• 6AM-3PM PH Time/ 8AM-5PM AU Time

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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