VDI & Desktop Engineer

Citrix/NetScaler & Virtualization

• Extensive knowledge on NetScaler
  • Build and design both physical and virtual environments.
  • In-depth knowledge of ADM and its integration with NetScaler.
  • Expertise in GSLB, load balancing, SSL certificates, and all standard features.
  • Familiarity with advanced features such as firewall and EPA.
  • Highly experienced in troubleshooting via both GUI and CLI.
  • Strong understanding of network design, including connectivity options, firewalls, VPN, and load balancers and their impact on Citrix/NetScaler.
• Citrix Virtual Apps and Desktops
  • Proficiency in leveraging both on-prem technology and Citrix Cloud.
  • Experience supporting and integrating Citrix infrastructure technologies such as FAS, Cloud Connectors, and StoreFront.
  • Preferred experience with Citrix Access Gateway.
  • Experience in migration to and from Citrix Cloud.
• Virtualization & Cloud
  • Expert knowledge in VMware and Nutanix.
  • Well experienced in Citrix integration with AWS and Azure.
  • Strong knowledge of Azure Virtual Desktop services, including Azure Virtual Machines, Azure Active Directory, and virtual networks.
  • Preferred experience with Windows 365 (CloudPC) and its integration with Citrix Cloud.
• Automation & Scripting
  • Knowledge in scripting and automation using tools such as ServiceNow, UIPath, Power Automate, and PowerShell.
• Endpoint & Directory Services
  • Experience in building, deploying, and maintaining thin clients using IGEL.
  • Deep knowledge of Active Directory, including policies, OU, and DNS.
• Troubleshooting
  • Extensive experience in resolving L3/L2/L1 issues as well as single-user issues.

Desktop Engineering

• Operating Systems & Endpoint Management
  • Strong experience with Windows 10/11 deployment, configuration, and troubleshooting.
  • Expertise in managing endpoints using Microsoft Endpoint Manager (Intune) or SCCM.
• Hardware & Peripheral Support
  • Diagnose and resolve hardware issues (desktops, laptops, and thin clients).
  • Experience with imaging and provisioning devices.
• Software Installation & Maintenance
  • Proficiency in deploying and maintaining enterprise applications.
  • Knowledge of packaging and scripting for automated software deployment is a plus.
• Security & Compliance
  • Understanding of endpoint security best practices, including antivirus, encryption, and patch management.
  • Ability to enforce compliance policies across devices.
• Networking Basics
  • Troubleshooting connectivity issues (LAN/WAN, VPN).
  • Familiarity with DNS, DHCP, and IP addressing as it relates to desktop environments.
• Collaboration Tools
  • Experience supporting Microsoft 365 apps (Teams, Outlook, OneDrive).
• Incident Management
  • Handle L1/L2 desktop support tickets and escalate when necessary.
  • Strong documentation skills for issue resolution and knowledge base updates.

Others

• Soft Skills
  • Good interpersonal skills including networking, collaboration, communication, and time management.
  • Excellent communication and customer service skills for end-user support.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Ability to adapt to different audiences, environments, and cultures.
  • Team player with willingness to assist on any project, big or small.
  • Strong problem-solving and analytical skills.
  • Strong project management and documentation skills.
  • Solid communication skills; fluent in English.
• Experience & Education
  • At least 7-10 years of experience in VDI and Desktop engineering.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.