Customer Life Cycle Management & Revenue Optimization

Company: 3111 UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Responsible to develop strategy, initiative and campaign for portfolio campaign management and ensure the campaign’s implementation inline with the planning

• Responsible to improve business banking’s revenue with developing program to new and existing Business Banking customer

• Together with product, coordinate all campaigns from product and portfolio for country’s approval and Group’s concurrement

• Monitor portfolio campaign calendar and initiative

• Cooperate with related parties Sales, Channel, Product, Sales Management and Customer Service

• Communicate campaign mechanism and campaign monitoring to related parties, for example Sales & Channels

• Do analysis before and after campaign to get learning and input from customer

• Responsible to improve customer experience, customer value proposition and develop strategy related to community event and ensure the implementation

• Monitor implementation of community event and tracking for result from the event

• Coordinate with relates parties, example Sales in cooperation to create and manage Business Banking customer events/ festive events/ customer appreciation across the countries to ensure standard, effectiveness to boost customer experience and enhance customer loyalty

• Tracking and monitor the results from the events to ensure effectiveness of the budget and the result

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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