HR Manager

We are seeking an experienced and hands-on HR Manager to lead and develop our local HR team in Senegal. As the go-to HR leader for the country, you will own all people-related functions, from operational excellence to employee engagement. You will act as a key partner to the Country CEO and the leadership team, driving HR initiatives that support our business, foster a high-performance culture, and ensure a best-in-class employee experience. This role is perfect for a leader who thrives on building, executing, and making a tangible impact. You will be managing a team of 1 HR Operations Specialist.

What you will be doing

HR Leadership & Business Partnership

• Develop and implement HR priorities that directly support Jumia's business objectives in Senegal.
• Serve as a trusted advisor to the Country CEO and leadership team, providing practical guidance on all people-related matters.
• Represent the HR function in country leadership team meetings, ensuring the people agenda is a core part of the business conversation.
• Manage the country’s HR budget and resources efficiently to deliver on key priorities.
• Act as the key liaison between country operations and the Group CHRO, ensuring local HR initiatives are aligned with our global HR framework.

HR Operations and Compliance

• Guarantee the accuracy and integrity of all HR data across our systems.
• Oversee the HR Operations team to ensure employee records are maintained with the highest standards of completeness and confidentiality.
• Ensure timely and accurate HR reporting to both Group HR and country leadership.
• Serve as the ultimate authority on Senegalese labour law, ensuring full compliance with all local regulations and Jumia policies.

Talent Management

• Oversee all talent acquisition, development, and retention initiatives to attract and grow the best talent.
• Own the entire employee lifecycle, managing employee relations and performance management effectively.
• Drive performance and capability building across all departments.

Employee Engagement

• Champion the employee voice by leading the "Jumia Barometer" engagement survey process, from analysis to creating and executing impactful action plans with the leadership team.
• Drive key engagement initiatives that strengthen our organizational culture and make Jumia Senegal an exceptional place to work.

Learning & Development

• Implement centrally developed L&D programs, skillfully adapting them to meet the specific needs of the Senegalese context.
• Coordinate the effective delivery of all training initiatives within the country.
• Identify local learning needs and provide valuable input to the Group L&D team to shape future programs.
• Track and report on training completion and effectiveness to demonstrate impact.

What we are looking for

• Experience: Minimum of 5-7 years of progressive HR experience, with at least 3 years in a management or leadership role.
• Local Expertise: In-depth, expert knowledge of Senegalese labour law and HR best practices is mandatory.
• Hands-on Approach: A proactive, operational mindset with a strong sense of ownership and a passion for execution.
• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification is a "plus".
• Industry Background: Experience in a fast-paced, dynamic environment such as e-commerce, technology, or FMCG is highly preferred.
• Leadership: Proven ability to lead, mentor, and build a high-performing HR team.
• Communication: Excellent communication, negotiation, and interpersonal skills.
• Languages: Full professional fluency in both French and English (written and spoken) is essential for this role.
• Data-Driven: Proficiency in using HRIS and leveraging data analytics to inform decisions.