Lalamove

On-demand last-mile delivery platform

Account Management Associate

Account ManagementConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNT$40k - NT$55k /moIn-person

About the Job

Requirements

Ability to track and achieve revenue-growth and account-management targets.
Ability to build trusted relationships with enterprise customers and understand and respond effectively to their needs.
Ability to quickly clarify problems and propose solutions to maintain a stable customer experience.
Ability to manage multiple customer accounts and prioritize work effectively.

Responsibilities

Maintain and develop relationships with existing enterprise customers, ensuring continued use of platform services and strengthening customer engagement.
Proactively understand customers’ operational needs and provide suitable logistics solutions to increase order volume and usage frequency.
Use customer-usage data to plan and execute account-management strategies, drive revenue growth, and introduce value-added services.
Handle routine customer issues and major incidents to ensure service quality and improve customer satisfaction.
Perform daily account-management operations and collaborate with internal teams to ensure quality and efficient service delivery.

我們正在尋找具備良好溝通能力與目標導向的客戶維運人才！
你將負責既有企業客戶的經營與關係維護，透過了解客戶需求與提供適切的物流解決方案，提升客戶使用頻率與長期合作關係。

在這個角色中，你將成為企業客戶的重要窗口，從日常溝通、問題處理到策略建議，確保客戶持續使用平台並創造穩定營收成長。

【工作內容】

維護與經營既有企業客戶關係，確保客戶持續使用平台服務並提升合作黏著度。
主動了解客戶營運需求，提供合適的物流解決方案，提升訂單量與使用頻率。
依據客戶使用數據，規劃並執行帳戶經營策略，推動營收成長與加值服務導入。
處理客戶日常問題與重大異常狀況，確保服務品質並提升客戶滿意度。
執行日常帳戶管理作業，並與內部團隊協作，確保服務交付品質與效率。

【我們正在找這樣的你/妳】

目標導向：對營收成長與客戶經營指標具高度敏感度，能持續追蹤並達成目標。
良好的溝通與關係建立能力：能與企業客戶建立信任關係，並有效理解與回應需求。
問題解決能力：能快速釐清問題並提出解決方案，確保客戶體驗穩定。
多任務管理能力：能同時管理多個客戶帳戶，並妥善安排工作優先順序。

【工作待遇】

月薪 40,000 - 55,000 元 (依能力核定薪資)。

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

敬啟者 – Lalamove十分重視您的隱私權，並致力於保護您的個人資料。

本隱私權政策說明Lalamove將如何使用您的個人資料，並解釋您的隱私權以及所受到的法律保護，請花時間閱讀並理解本項政策。應徵者隱私權政策: https://www.lalamove.com/zh-tw/candidate-privacy-notice

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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