Technical support Engineer
Nokia
Technical support Engineer
Nokia
Makes network gear for carriers and data centers
As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN.
You have:
Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS.
Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).
Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.
Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
It would be nice if you also had:
Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.
Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.
Understanding of OpenStack and cloud technologies.
Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
Work during customer maintenance windows when required.
Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.
Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.
Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.
Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.
Nokia makes the equipment and software that mobile carriers, cloud companies, and businesses use to run networks, from cell-tower radios to fiber links between AI data centers. From 1998 to 2011 it was the world's largest mobile phone maker; it sold that business to Microsoft in 2014, and HMD Global, a separate company, makes Nokia-branded phones under license. Its network unit sells optical systems that send data over fiber, internet routers, and broadband gear, and its mobile unit sells radios and the core software that runs 5G networks. Nokia earns money from equipment and service contracts and from licensing its patents to phone makers and carmakers. It was founded in 1865 as a wood pulp mill and is based in Espoo, Finland.
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