Reservations Executive

Job Description

Prime Function:

• Manages and coordinates all aspects of the group inventory management process PMS, Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS.
• Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management.
• Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
• Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Qualifications

Additional Information