Compensation Overview

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team.

The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

• Proven experience managing Salesforce CRM Platform
• Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven experience in a leadership role, managing a team of CRM professionals.
• Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements
• Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
• Strong personal accountability and personal alignment to Remote’s values

Key Responsibilities 

CRM Management

• Oversee the administration, configuration and optimisation of the Salesforce platform
• Develop and implement CRM policies, procedures, and best practices to support GTM goals
• Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions
• Ensure adherence to best practices for Salesforce development, including code reviews and version control
• Maintain documentation related to Salesforce configuration, processes, and changes

Team Leadership

• Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
• Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
• Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
• Prioritise and assign projects and tasks based on business needs, team members’ strengths, and development areas.
• Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met

Integration and Process Improvement:

• Translate business requirements into scalable technical solutions
• Identify and implement process improvements to enhance CRM functionality and user experience.
• Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
• Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
• Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.

Practicals

• You’ll report to: Director, Revenue Operations Processes & Systems
• Team: Revenue Operations
• Location: Central America
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $51,700 USD to $116,350 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Salesforce exercise
4. Interview with Salesforce Team and Salesforce Exercise discussion
5. Interview with VP of Revenue Operations
6. Prior employment verification check