General Services Corporation

Apartment ownership and management

Operations Coordinator

Business OperationsConfirmed live in the last 24 hours

Full-timeRichmond, VA, USA$23.54 - $27.13 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least two years of property management experience is strongly preferred, along with experience using MRI or other property management software.
Business writing experience and working knowledge of standard management policies and procedures.
Strong writing and editing proficiency.
Ability to absorb, translate, and communicate complex information to different audiences.
Proficiency in Microsoft Office applications, Adobe Acrobat software, and internet research.
Ability to communicate clearly and professionally in verbal and written form.
Problem-solving, analysis, recognizing boundaries, recognizing options and flexibility, working calmly under pressure, organization, attention to detail, managing multiple projects simultaneously, self-direction, and completing work quickly and accurately to meet deadlines.
Ongoing skills necessary to perform the job duties.

Responsibilities

Maintain the policy and procedure website, including revising forms, developing form instructions, converting forms to PDF, and updating forms across platforms; provide research, creation, and clerical support to the Operations Manager.
Create and revise forms and instructions under the Operations Manager's supervision by composing, formatting, editing, and proofreading text; collaborating with other departments to ensure policies are efficient and accurate; identifying impacts and potential conflicts from updates; and notifying applicable personnel of new or revised forms.
Maintain the PM Manual website by inserting hyperlinks into forms and instructions to create web pages, publishing new and revised files, and updating documents to maintain consistency and reduce outdated or inaccurate policies.
Maintain the Operations Department artificial intelligence tool by ensuring responses are accurate, keeping policies up to date, and tracking the types of questions asked.
Review Operations Department documents for grammar, sequence, and adherence to format as quality control.
Provide research, creation, collaboration, and clerical support for special projects requested by the Operations Manager.
Help GSC employees locate information in the PM Manual and answer policy and procedure questions.
Use Adobe Acrobat to create or revise PDF documents for publication on the Property Management Manual website, use as computer forms by Leasing, Service, and Regional Office employees, and distribution to the printing vendor for hard-copy forms.
Assist the Operations Manager and/or Senior Operations Coordinator with the annual policy review.
Educate oneself on federal and state laws concerning Fair Housing, the Americans with Disabilities Act, and Landlord-Tenant Acts as they relate to company policy.
Interface with Regional and APM Offices and attorneys on company policy and procedure questions as directed by the Operations Manager.
Act as a liaison between the Operations Department and the Information Systems Department, applying a technical understanding of programming across software platforms to ensure the accuracy of company forms and procedures.
Provide support for additional monthly audits as needed to ensure policy adherence and timely responses to necessary corrections by leasing staff.
Assist the Senior Operations Coordinator with compiling updates for monthly policy recaps.
Conduct a monthly audit of Truework usage to ensure compliance with policies.
Provide backup for Operations Department staff members.
Perform other duties as assigned.

Desired Qualifications

Some college is preferred.
Property management experience of at least two years, preferably with experience using MRI or other property management software.

Description

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success.

The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary to the growth and long-term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We expect every employee to:

Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy
Ensure adherence to all company policies and procedures

Maintain policy and procedure website to include the revision of forms, development of form instructions, form conversion to PDF format, and updating forms across all platforms. Provide research, creation, and clerical support to the Operations Manager.

Hourly Hiring Range: $23.54 - $27.13

Essential Responsibilities Include, But Are Not Limited To:

1. Create/revise new/existing forms and instructions under the supervision of the Operations Manager:

a. Compose, format, edit, and proofread text

b. Facilitate and collaborate with other departments to ensure policies are efficient and accurate.

c. Identify the impact of policy and procedure updates to existing policy and procedure, including potential conflicts

d. Notify applicable personnel of new/revised forms

2. Maintain the PM Manual website:

a. Insert hyperlinks into forms and instructions to create web pages that are published on the PM Manual website.

b. Update with new and revised files for publication in the PM Manual.

c. Update documents to ensure consistency to minimize the risk of outdated/inaccurate policies

3. Maintain the Operations Department AI (Artificial Intelligence) tool:

a. Ensure accuracy of responses

b. Ensure the tool has the most up to date policies

c. Track the data on the types of questions asked

4. Act as quality control and review grammar, sequence, and adherence to format for all Operations Department documents

5. Provide research, creation, collaboration, and clerical support for any special projects requested by the Operations Manager.

6. Assist GSC employees with locating information in the PM Manual and answer all policy and procedure questions.

7. Use Adobe Acrobat software to create new or revise existing PDF documents:

a. For publication on the Property Management Manual (PM Manual) website.

b. For use as computer forms by Leasing, Service, and/or Regional Office employees.

c. To distribute to the printing vendor for hard-copy forms.

8. Assist the Operations Manager and/or Sr. Operations Coordinator with the Annual Policy Review.

9. Self-education on federal and state laws concerning Fair Housing, ADA, and Landlord-Tenant Acts as they relate to Company Policy.

10. Interface with Regional and APM Offices and attorneys on questions related to Company policies and procedures as directed by the Operations Manager.

11. Act as a liaison between the Operations Department and the Information Systems Department, with a technical understanding of programming across various software platforms, to ensure the accuracy of company forms and procedures.

12. Provide support, as needed, with additional monthly audits to ensure adherence to policy and timely responses to necessary corrections by leasing staff.

13. Assist the Sr. Operations Coordinator with compiling updates to prepare for monthly policy recaps.

14. Conduct a monthly audit of Truework usage to ensure compliance with policies.

15. Provide backup for staff members of the Operations Department.

16. Other duties as assigned.

Requirements

High school diploma or equivalent. Some college preferred.

Minimum two years in property management strongly preferred, with experience with MRI or other Property Management software. Business writing experience, with working knowledge of standard management policies and procedures.

Skills:

Strong writing and editing proficiency
Ability to absorb, translate, and communicate complex information to different audiences
Proficient in Microsoft Office applications, Adobe Acrobat software, and Internet research.
Ability to communicate clearly and professionally in verbal and written form
Problem-solving
Analyzing
Recognizing boundaries
Recognizing options and flexibility
Working calmly under pressure
Well-organized and detail-oriented
Ability to oversee and complete multiple projects simultaneously
Ability to self-direct
Ability to work quickly but accurately to meet deadlines
Ongoing skills necessary to perform job description items

Personal Qualities:

a. Personable

b. Openness to learning and change

c. Integrity

d. Positive attitude

e. Motivated and willing to take initiative

f. Responsible

g. Exercising good judgment

About the Company

General Services Corporation

Apartment ownership and management

General Services Corporation owns and manages apartment communities across several U.S. states. Its teams handle leasing, resident service, maintenance, property improvements and day-to-day community operations for people seeking professionally managed rental housing. The company supports a portfolio in markets including Florida, Georgia, Nevada, North Carolina, South Carolina, Tennessee and Virginia. GSC is a multifamily housing operator rather than an apartment-listing marketplace, with long-term responsibility for both resident experience and physical property performance.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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