Service Representative - Industry Services

ABOUT THE POSITION

Reports to: Service Execution Manager

Purpose of job: Installation, commissioning, modification and maintenance of industry automation, speed drives and monitoring systems & software.

Location: Área Metropolitana de Lisboa, Portugal

Language: Portuguese and English fluent written and spoken

PRINCIPAL DUTIES:

Working directly under Services Execution Coordinator, perform or supervise the following

activities on Speed Drives, PLC, HMI, Scada and related equipment for Industry Automation:

• Assessment for Installation of new system automation and monitoring systems.
• Onsite testing/commissioning and maintenance/repair of Speed Drives and PLC.
• Wiring Modifications and Upgrades.
• Equipment functional electrical and mechanical tests and validations.
• Supervising and Performing planned Maintenance – From visual to intrusive across Schneider Electric product ranges & software systems.
• Systems testing and fault diagnosis.
• Installation of EcoStruxure systems and required hardware.

Provide technical information and assistance for Schneider Electric's EcoStruxure platform:

• Connected: Configuration of electrical control, monitoring and protection equipment.
• Edge: Configuration, commissioning, and support of SCADA platform for electrical control and monitoring.
• Services: Commissioning and connection to Schneider Electric's Advisor platforms.

Working in a safe environment - Perform site risk assessments and assist in producing method statements or work instructions.

Produce test results and detailed site work reports.

Contribute to the formulation of offers and quotations for site activities.

Contribute to customer training activities.

Promote Schneider Electric offers and services, identify and pursue business opportunities.

Participate in the On-Call rota system to provide emergency support to our customers 24/7.

Supervising personnel onsite which will include members of your own team and sub-contractors or partners.

Liaising with project managers for the delivery & completion of customer projects.

QUALIFICATIONS & EXPERIENCE

General Background and Experience

The holder of this job will:

• Have at least 3 years’ experience of installation, commissioning, maintenance & repair of Speed Drives & PLC.
• Have excellent mechanical and electrical knowledge,
• Strong experience on site with Automation/HMI components,
• General knowledge of industrial software and communication networks (Modbus, Profinet, IEC61850)
• Understanding and use of industrial communication network architectures
• Basic network troubleshooting,
• Use of network tools to investigate or validate solutions,
• Able to read Network Architectures.

Personal Attributes

The holder of this job will:

• Be self-motivated and resourceful, flexible with respect to changing tasks and available at the times required to perform them
• Be customer/results focused and demonstrate a ‘service’ disposition
• Be willing to travel and to work at high security customer sites including; Oil & Gas, Nuclear, Military and Offshore locations.
• Be willing to learn similar disciplines on related distribution equipment

Skills and Qualifications:

The holder of this job will:

• Demonstrate appropriate underpinning knowledge in the form of academic qualifications (Technical Degree or Bachelor's Degree in Electrical Engineering, Electronics, Automation, Industrial Control Systems, Computer Engineering or equivalent experience) or relevant experience.
• Hold a full driving license and passport
• Possess good written and verbal communication skills Fluent in English (spoken and written)
• Have good inter-personal skills
• Be well grounded in the principles & application of electrical safety from the risks associated with live distribution networks.
• Proficiency in IT tools, including email, data entry, routine databases, word processing, spreadsheets, and chart creation.
• Proactively participate in team activities to achieve department and company objectives.

It is required that the applicant be experienced in the principles of:

• Control Circuit Wiring testing & modification.
• Mechanical/Electrical function testing of Speed Drives
• Complex Industrial Communication Network building,
• Network trace analysis and troubleshooting
• Expertise in industrial communication protocols and networks

Key Performance Indicators:

The holder of this job will:

• Produce site reports/ test results within 2 working days of completing a contract
• Complete time sheets, expenses on a weekly basis
• Complete Health & Safety documentation on a daily basis whilst in a supervisory role
• Complete Method Statements & Risk assessments within timescales set
• Complete installations & maintenance against agreed timescales
• Participate in regular training programs to develop and enhance professional competencies.
• Maintain a comprehensive understanding of Schneider Electric's global portfolio and associated service offerings to identify cross-business

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.