Hersha Hospitality Management

Manages hotels and investments for owners

Door Person / Security

Security Guarding & PatrolUpdated on Nov 5

Part-timeBloomington, IN, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of experience in a related position in a restaurant or bar environment is required.
Crowd control experience is required.
The role requires the ability to work independently and collaboratively while maintaining positive working relationships.
The role requires attention to work quality and the ability to multitask in a fast-paced setting.
The role requires adherence to responsible vending processes and procedures.
The role requires following health and safety guidelines, sustainability practices, safe work habits, protective equipment requirements, and Material Safety Data Sheet and Occupational Safety and Health Administration standards.
The role requires standing for extended periods; walking; pushing; lifting up to 75 pounds; bending and reaching; and stooping, kneeling, or crouching.
The schedule may include shift work, weekends, holidays, and overtime.

Responsibilities

Greet guests at the front door in a friendly and professional manner and maintain the lobby area according to guest-service and sustainability standards.
Monitor guests entering and leaving the venue.
Maintain a positive guest experience.
Observe guest activity on the premises and verify that guests are of legal drinking age.
Prevent minors and intoxicated customers from entering the bar, remove unruly patrons, and intervene to de-escalate potential altercations.
Escort guests off the premises when needed and assist with guest transportation when warranted.
Contact the proper authorities when needed.
Open and clean the area as needed to maintain operating hours.
Attend staff meetings and training, and stay current with training and certifications.
Perform other duties as requested by management.

Desired Qualifications

Previous customer service experience is preferred.

Overview

Opportunity: Door Person/Security

Greet each guest in a friendly and professional manner at the front door of hotel and maintain the appearance of the lobby area in accordance with established guest service and sustainability standards. Keep bar patrons and employees safe by preventing minors and intoxicated customers from entering the bar, removing unruly patrons and responding to problems.

Essential Job Functions

Monitor entry and departure of guests at venue.
Maintain optimal guest experience for all.
Intervene and deescalate when needed to prevent any possible altercations.
Observant of guests’ activities on the premise.
Escort guests when need off premise.
Assist with transportation needs of guests when warranted.
Contact proper authorities when needed.
Maintain operating hours by opening and cleaning the area when needed.
Attend all staff meetings & trainings.
Stay up to date with all trainings and certifications.
Verify all guests are of legal drinking age.
Follow all health and & safety guidelines.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Position Requirements

High school diploma or equivalent.
Previous customer service experience preferred.
Minimum one to two years’ experience in related position in a restaurant or bar environment.
Excellence in quality of work, attention, and ability to multitask in a fast-paced setting.
Ability to work independently and as part of a team and maintain positive working relationships.
Crowd control experience.
Adhere to responsible vending process and procedures.

HHM Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.
Work is performed primarily in view and in contact with guests.
Shift work hours; regularly includes weekends, holidays and may require overtime.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Philadelphia, PA
Founded: 2006

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