RMA Operator
Posted on 3/15/2023

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Morrisville, NC, USA
Experience Level
Desired Skills
Sales & Account Management
  • Receives incoming shipments, checks for completeness and accuracy before delivering to appropriate personnel and /or location
  • Enters information and resolves discrepancies in customer secure management system
  • Prepares packages, large freight shipments (stretch-wrap and band pallets) and proper paperwork/documentation for the shipments
  • Must be able to lift heavy boxes and use a pallet jack
  • Experience using FedEx Shipping interfaces a plus
  • Must be able to communicate issues effectively in both oral and written terms with customers and co-workers
  • Keep work area clean and orderly (remove empty pallets) organize workstation at the end of the day and respond to emails
  • Ability to use general Office Applications (Word, Excel, PowerPoint …)
  • Adherence to best practices regarding industrial hygiene and workplace safety
  • Ability to perform basic mathematical calculations
  • Associates degree (2 yr.) in General Business or similar related field, or High School diploma and prior shipping and receiving experience
  • Knowledge of shipping and receiving procedures or equivalent related experience
  • Extremely dependable and productivity minded; able to work with minimal supervision
  • Able to comprehend and follow printed and computer-screen instructions
  • Detailed oriented
  • Strong computer skills with particular emphasis on Microsoft Excel or similar software
  • Must be able to lift 50 pounds, with or without reasonable accommodations
  • Highly organized and assertive; capable of managing multiple competing priorities
  • Work effectively with diverse team members in a collaborative team environment
  • Salesforce experience a plus
  • We're Hiring for an RMA Operator!
  • If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
  • THE ROLE: The RMA Operator will be responsible for working as part of the Customer Success Group to support various RMA activities but most importantly to handle the receiving and shipping of returned units. In this role, the incumbent will also need to be a highly motivated individual responsible for receiving incoming packages, performing the corresponding clerical work as well as ensuring accurate packaging of outbound RMA units. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits. Xylem will provide paid training for CDL upgrades (if applicable)
  • CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily