CWILL

Builds post-purchase tools for online merchants

Returns & Exchanges Product Management Trainee

Product ManagementConfirmed live in the last 24 hours

Full-timeCary, NC, USA$60k - $85k

About the Job

Requirements

Recent graduate from a US university with a Bachelor of Science or Master of Science degree, or within 1–2 years of graduation.
Mandarin Chinese communication ability is required.
Genuine interest in internet products, SaaS, or the tech industry and intent to build a product management career.
Sensitivity to user experience and product details, with ability to investigate problems and identify improvements.
Curiosity about new technology and willingness to learn continuously.
Ability to absorb new business contexts, product logic, and technical concepts quickly.
Structured thinking to break down complex problems, identify core issues, and form clear conclusions.
Comfort grounding product decisions in data and user facts.
Strong ownership and initiative in driving resolution beyond assigned tasks.
Results-oriented follow-through, including gathering information and coordinating resources amid uncertainty.
Attention to detail and thoroughness while balancing execution speed with delivery quality.
Strong written and verbal English communication to articulate ideas and product thinking clearly.
Ability to collaborate effectively across engineering, design, and business teams.
Ability to receive feedback and engage in constructive, practical discussions.

Responsibilities

Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities.
Participate in feature planning discussions, including ideation, user flows, and solution design.
Under PM guidance, produce requirement documents, user flows, wireframes, functional specifications, and acceptance criteria.
Track features from discovery through design, engineering, and launch, ensuring problems are clearly defined and solutions are delivered correctly.
Monitor product data and user feedback after launch, surface issues, and propose improvements.
Join user interviews and feedback sessions with Shopify merchants and ecommerce brands.
Track competitors in the product category and produce structured competitive analyses.
Convert user insights and market signals into actionable product recommendations.
Work with engineering, design, QA, operations, and customer success to drive product delivery.
Track project progress and flag issues early.
Follow through on commitments and complete retrospectives after launch.
Learn product planning, user research, data analysis, and project management through real work.
Conduct retrospectives on shipped features and build product judgment through iteration.
As responsibilities grow, take ownership of a product module or workstream independently.

Desired Qualifications

Any major is welcome; preferred fields include Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design.
Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company.
For Order Tracking: familiarity with APIs, developer documentation, or B2B sales cycles; experience with SOC 2 or other security compliance; or exposure to logistics or ecommerce.
For Order Protection: experience with conversion, growth, or revenue projects; proficiency with SQL, Excel, or other data tools; or familiarity with insurance, payments, or ecommerce post-purchase.

Returns & Exchanges Product Management Trainee - Bilingual Mandarin Requir

CWILL · cary, United States (Hybrid) · Full-time · Posted 2026-11-04

Salary: USD 60,000–85,000

Workplace: hybrid

Description

About CWILL

CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About the Role

As our product portfolio grows, we need new product talent that can learn fast, stay close to users, and help turn real customer problems into great product experiences. Our Product Management Trainee program places you inside one of our product teams, where you'll learn the full PM workflow through real work — not slides and simulations. You'll start by supporting core product tasks, and over time grow into someone who can independently own a product module or direction.

Product Intro:

https://www.cwill.com/products/returns-exchanges/

Base location required:

Cary NC

(we unable to hire in other states, relocation will be required)

Hybrid remote working setting

What You'll Do

Product Requirement Analysis & Solution Design

Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities
Participate in feature planning discussions — ideation, user flows, and solution design
Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria
Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly

Product Iteration

Monitor product data and user feedback after launch; surface issues and propose next improvements

User & Market Research

Join user interviews and feedback sessions with Shopify merchants and ecommerce brands
Track competitors in your product's category and produce structured competitive analysis
Convert user insights and market signals into actionable product recommendation

Cross-Team Collaboration & Execution

Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery
Proactively track project progress and flag issues early
Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch

Continuous PM Development

Learn product planning, user research, data analysis, and project management through real work
Conduct retrospectives on the features you ship; build your product judgment through iteration
As you grow, take on increasing responsibility — eventually owning a product module or workstream independently

Requirements

Education & Experience

Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus
Mandarin Chinese communication ability required

Passion for Product Work

Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management
Sensitive to user experience and product details; you ask "why does this problem exist?" and "how do we make this better?"
Curious about new technology; willing to learn continuously and move fast

Learning Ability & Logical Thinking

Fast learner who can absorb new business contexts, product logic, and technical concepts
Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions
Comfortable grounding product decisions in data and user facts

Owner Mindset & Execution

Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution
Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through
Detail-oriented and thorough — you balance execution speed with delivery quality

Communication & Collaboration

Strong written and verbal English communication — you can clearly articulate ideas and product thinking
Collaborative across functions — you build effective working relationships with engineering, design, and business teams
Open to feedback; constructive and practical in discussions

Nice to Have

Order Tracking: familiarity with APIs, developer docs or B2B sales cycles. Experience with SOC 2 or other security compliance. Exposure to logistics or e-commerce.
Order Protection: experience with conversion, growth or revenue projects. Strong with SQL, Excel or other data tools. Familiarity with insurance, payments or e-commerce post-purchase.

Benefits

Starting Pay: 60k-85k depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

Apply

Apply at CWILL

About the Company

CWILL

Builds post-purchase tools for online merchants

CWILL provides software for online merchants to manage customer activity after a purchase and encourage repeat business. Its apps combine shipment tracking, returns and exchanges with product reviews, loyalty rewards, referral programs and email marketing. Store teams use the tools to send delivery updates, resolve return requests, collect customer feedback and coordinate campaigns, while a separate chatbot answers shopper questions using store information. Merchants install individual apps or connect several products, with paid subscriptions based on selected features and usage alongside free plans. The business began in 2014 as Channelwill and is headquartered in Cary, North Carolina.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Cary, NC
Founded: 2014

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