Develop new and novel approaches to highly complex design challenges based on fundamental design principles.
Be an expert practitioner in leading design tools, including Figma, the GOV.UK prototyping kit, and Adobe InDesign.
Develop a wide breadth of knowledge across the industry or business.
Be experienced in the design profession.
Responsibilities
Design and deliver public services within a team, including hands-on design for one product or team.
Act as the design subject matter expert on a product team by facilitating the design process and communicating design decisions to the team and stakeholders.
Identify potential problems, shape them, and develop solutions.
Recognize when to ask for further guidance and support.
Contribute to communities of practice by discussing and sharing suggestions, approaches, and ideas, including proactively seeking feedback on own work.
Advocate for the Interaction and Service Design practice internally and externally.
Coach and mentor others, and define interaction and service design standards for others to apply.
Influence the organization, clients, partners, and peers on the contribution of interaction and service design.
Assure the quality of design delivery within the team.
Introduce good habits for sharing and improving design work.
Occasionally take part in hiring designers and researchers.
Help define Made Tech design principles through delivering good public services.
Contribute to a design studio culture at Made Tech and client offices.
Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.
Designers are experienced practitioners who collaborate with others to tackle challenges faced by people and society. They work within a team to design and deliver public services. They do this by influencing the direction, assuring the quality of design delivery within their team and by leading the end-to-end design of a chosen service. They are active members of a healthy user-centred design (UCD) community and culture at Made Tech.
Hands-on design for one product/team
Acts as the design subject matter expert on a product team, facilitating the design process and communicating design decisions to the team and stakeholders
Expected to find out potential problems, shape them, and conduct solutions
Recognises when to ask for further guidance and support
Work is reviewed with the occasional need for direction or implementation changes
Contributes to communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work
Practice
Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign.
Advocate for the Interaction and Service Design practice internally and externally.
Able to coach and mentor others, and define the interaction and service design standards which others will apply.
Influences the organisation, clients, partners and peers on the contribution of interaction and service design.
Develop a wide breadth of knowledge across the industry or business.
Contributing to teams
Assure the quality of design delivery within their team
Introduce good habits for sharing and improving design work
Community
Take part occasionally in the hiring of designers and researchers
Help define Made Tech design principles through delivering good public services
Contribute to a design studio culture at Made Tech and client offices
Key measures
Delivery of good public services for users with clients