Full-Time

Accounts Receivable Mgr

SevenRooms

SevenRooms

201-500 employees

Data-driven platform for enhancing hospitality operations

Data & Analytics
Consumer Goods

$85,000 - $95,000

Equity

Mid

New York, NY, USA

Required Skills
NetSuite
Zendesk
Salesforce
Data Analysis
Requirements
  • 4+ years experience in accounts receivable or billing support role, ideally B2B SaaS
  • Familiarity with Zendesk, NetSuite, Salesforce, or similar support platforms
  • Proficiency with Excel and large-data analysis & reporting
  • Proficiency with payment gateways integrated with ERP is a plus (we use Adyen)
  • Experience working with multiple stakeholders and managing external partnerships
  • Highly-collaborative, positive, go-getter attitude
  • Detail-oriented with problem-solving abilities
  • Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and practicing excellent follow-through techniques
  • A proactive team player who can also work autonomously
Responsibilities
  • Oversee collection efforts for our customers by working directly with Sales and Support Functions
  • Build Process and Share Learnings: Analyze payment data related to contract structures, client types, and market regions. Document and share learnings with Finance, Sales and CS leadership to help influence contract terms, incentive structures, and processes to ensure best practices are followed to improve customer experience.
  • Lead and improve upon the current process for reporting on Accounts Receivable operation metrics and ensuring Quality Assurance
  • Client Accounts Receivable Support: Resolve customer queries via email and phone in a prompt manner to ensure the highest level of customer satisfaction.
  • Sales Accounts Receivable Support: Work with our sales team to improve internal processes and transparency, including knowledge sharing about client communications and appropriate expectation setting. Serve as the connective tissue between the Sales and Finance Departments.
  • Documentation: Document problem resolution steps across all clients.
  • Prioritization: Identify, organize, and prioritize issues based on the severity of customer impact.
  • Customer Advocate: Provide meaningful feedback from clients to our Customer Success, Finance and Product teams to improve workflows.
  • Assist with our communications cadence for complex customer Accounts Receivable and Billing requests and inquiries
  • Maintain and implement best-in-class practices to streamline processes, leverage systems, and identify further process automation opportunities

SevenRooms is a data-driven guest experience platform that empowers hospitality operators to enhance revenue and profitability by leveraging data to build direct relationships and deliver exceptional experiences. The company's platform offers a comprehensive view of each guest's preferences, enabling operators to create personalized experiences that increase repeat visits and orders. Recognized on Inc.’s Best Workplaces for 2020 and Forbes’ Best Startup Employers 2020 lists, SevenRooms fosters a culture of ownership and invites employees to contribute their unique perspectives to the company's mission of transforming the hospitality industry.

Company Stage

Series B

Total Funding

$69.9M

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

72%
INACTIVE