Quality Control Specialist

Quality Control Specialist, Transcription (Full-Time)

Location: Remote (must be located in CO, DC, IL, KS, MD, MO, WV, or VA)
Clearance: Public Trust
Citizenship: US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Quality Control Specialist, you'll be the cornerstone of this mission, ensuring the fidelity of key conversations, bridging communication gaps, and ensuring the archival of critical proceedings. Because at Intellectix, it's not what we do, it's why we do it.

Responsibilities & Duties:

• Proofread transcripts of legal proceedings, witness interviews, body cam recordings, and other complex legal, virtual, and real-world interactions.
• Review transcripts for accuracy, spelling, grammar, punctuation, and formatting.
• Ensure transcripts are compliant with applicable legal and customer-specified standards.
• Verify formatting guidelines and template rules are applied consistently across transcripts produced by multiple transcriptionists.
• Transcribe, re-transcribe, and correct transcripts that do not meet standards.
• Guarantee 99-100% accurate transcripts are delivered to the customer.
• Develop mastery of proprietary cloud-based transcription platform, and provide actionable feedback as needed to drive product improvement.
• Maintain strict confidentiality of all conversations and documents, adhering to privacy laws and company policies regarding sensitive information.
• Provide excellent customer service.

Qualifications:

Education/Experience:

• Certified by the American Association of Electronic Reporters and Transcribers (AAERT); or a minimum of one year of experience transcribing, often without log notes, digital recordings of multi-channel courtroom or other fast-paced and sometimes lengthy courtroom proceedings involving multiple parties.
• Knowledge of and experience using transcription equipment and software to facilitate the transcription of digital audio recordings in which more than one speaker is speaking at once.

Required Skills:

• Exceptional attention to detail: Notices small inconsistencies others overlook (e.g. spacing, speaker labels, timestamps, repeated words).
• High conscientiousness: Strong internal drive to "get it right," even when errors are minor.
• Pattern recognition: Quickly spots deviations from formatting rules, style guides, or speaker logic.
• Efficient and deadline-oriented: Self-motivates and consistently manages varying workload within allotted timeframes.
• Excellent command of the English language.
• Familiarity with general transcription standards, practices, and formatting guidelines.
• Ability to consistently follow detailed policies and procedures, as well as maintain organized billing and other records.

Desired Skills:

• Ability to type 65 Words Per Minute (WPM) or faster.
• Experience transcribing legal proceedings and interviews.
• Familiarity with For The Record (FTR) and/or VIQ RC Player.
• Fluency in one or more languages besides English.
• Willingness to occasionally perform transcription in-person at a customer site, if needed.

Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.