Choice Healthcare Services

Runs support services for pediatric dental practices

Patient Coordinator Lead - Ortho

Clinical Support & Patient AdministrationPosted on Nov 5

Part-timeVallejo, CA, USA$19.04 - $24.76 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 1 year of healthcare or dental front office receptionist experience is required.
At least 6 months of experience leading front office operations is required.

Responsibilities

Review patient charts daily in dental software.
Process new patient paperwork and ensure it is scanned and uploaded to patient charts.
Check spelling accuracy, audit charts for accuracy, and ensure each patient has a referral source entered.
Resolve daily audits by facilitating corrections with the responsible team member or identifying the team member and documenting their name and the resolution.
Track back and front office work schedules to ensure appropriate daily coverage, coordinate days off, communicate and approve requested days off, monitor approved assistant overtime hours, and track hours so assistants work according to schedule.
Manage Unscheduled, Planner Tracker, and Recare lists.
Manage the Patient Retention program.
Review the CHOICE Healthcare Services Manual and Policy Notice.
Enforce, review, and apply the CHOICE Employee Manual and Policy Notice criteria by discussing issues with the team or reporting them to supervisors for further action.
Maintain office flow, keeping patient wait time to no more than 15 minutes in the waiting room and total chair time to no more than 1 hour in the back office.
Use downtime to recover operations, open bays, and sterilization.
Answer phones, greet patients, confirm appointments, process treatment planning, and collect co-payments.
Communicate with patients, visitors, physicians, and coworkers in a professional manner.
Schedule and confirm patient appointments.
Use facility resources appropriately and avoid wasteful practices.
Analyze work areas and recommend potential cost-effective improvements.
Report observed or suspected medical emergencies, notify appropriate personnel, and respond appropriately.
Identify facility emergency situations, such as fire or disaster, and notify appropriate personnel and external agencies.
Serve as telephone operator by routing incoming calls correctly and taking accurate messages when unable to connect callers with the requested party.
Receive and distribute mail and special deliveries.
Greet and check in patients and provide necessary paperwork for completion.
Print labels and forms for patient charts and assemble charts before appointments.
Manage the Customer Service Program.
Assist the dentist with special projects and other office or clerical duties as needed.
Check emails and voicemails and return messages accordingly.
Maintain regular, predictable attendance and work effectively with others.
Submit Daily Report Sheets.
Submit Inventory Invoices and Sheets.

Desired Qualifications

Bilingual ability in Spanish is preferred.

Overview

Patient Coordinator Lead - Ortho

Summary: The Patient Coordinator Lead (front office) performs audits, patient retention, schedules staff, enforces office policy, maintains the back office and performs administrative duties.

Pay Range: $19.04-24.76/hour (Based on experience)

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

Care for your wellbeing and work-life balance
Professional and personal growth
Experienced leadership support
Fun and supportive team dynamic with events and celebrations
Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

AUDITS

Reviews charts daily in dental software.
Processes new patient paperwork and ensures it is scanned in & uploaded to thepatient chart.
Checks for spelling accuracies and audits charts for accuracy. Every patient musthave a referral source entered.

AUDIT SPREADSHEETS

Resolves daily audits by facilitating the team member to correct the audit or identifyingwho the team member is and noting their name along with the resolution. It’s importantthat you have team members responsible for reconciliation measures.

STAFF SCHEDULING

Tracks back & front office work schedules, ensuring appropriate staffing for dailycoverage, coordinates days off, communicates and approves requested days off,monitors assistant approved OT hours, and tracks hours so assistants work accordingto schedule.

PATIENT RETENTION

Manages the Unscheduled, Planner Tracker and Recare Lists.
Responsible for the Patient Retention program.

ENFORCE OFFICE POLICY

Reviews of the CHOICE Healthcare Services Manual & Policy Notice.
Enforces, reviews and applies CHOICE Employee Manual & Policy Noticecriteria by discussing it with the team and/or reporting issues to supervisors for furtheraction. (Ex: dress code, eye protection, using proper coverage while taking x-rays, notbrushing their teeth after clocking in from lunch, etc.)

MAINTAIN BACK OFFICE PRODUCTIVITY

Maintains office flow, minimum patient wait time of no more than 15 min in waitingroom and no more than 1 hour total chair time in back office.
Utilizes down time to recover ops, open bay, and sterilization.

ADMINISTRATIVE DUTIES

Answers phones, greets patients, confirms appointments, processes treatmentplanning and collects co-payments.
Communicates effectively and professionally with patients, visitors, physicians, andcoworkers.
Schedules & confirms appointments with patients.
Interacts with others in a positive, respectful, and considerate manner.
Uses facility resources appropriately and avoids wasteful practices.
Analyzes work areas and makes recommendations for potential cost-effectiveimprovements.
Reports observed or suspected medical emergencies, notifies appropriate personnel,and responds appropriately.
Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriatepersonnel and external agencies.
Serves as telephone operator for facility; routes incoming calls correctly and takesaccurate messages when unable to connect caller to requested party.
Receives and distributes all mail and special deliveries.
Greets & checks in patients and provides necessary paperwork for completion.
Prints out all labels, forms, etc., for patient charts and assembles charts beforeappointment.
Manages Customer Service Program.
Assists dentist with special projects and any other miscellaneous office/clerical dutiesas needed.
Checks emails and voicemails and returns accordingly.
Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Submit Daily Report Sheets
Submit Inventory Invoices and Sheets

Qualifications

Education and/or Experience:

High school diploma or equivalent
1+ years of healthcare or dental front office receptionist experience
6+ months of leading front office operations.
Bilingual in Spanish, preferred

About the Company

Choice Healthcare Services

Runs support services for pediatric dental practices

Choice Healthcare Services runs a dental practice support business for pediatric and orthodontic clinics in the southwestern United States. Its affiliated offices treat children, adolescents and patients with special needs through preventive dentistry, orthodontics and oral surgery. The group takes on business administration for local practices, including patient billing and records, while clinical teams focus on dental treatment and relationships with families. It expands through practice partnerships and acquisitions, with support teams serving offices across California, Nevada, Arizona, New Mexico and Colorado. Choice Healthcare Services is headquartered in Sacramento, California.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Sacramento, CA
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Choice Healthcare Services

See more jobs