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Neolytix

Healthcare management partner optimizing revenue cycles

Associate Director - Revenue Cycle Management

Business OperationsConfirmed live in the last 24 hours
Full-timeGurugram, Haryana, IndiaNo salary listed

About the Job

Requirements

  • A full-time MBA, PGDM, or equivalent postgraduate degree is required; part-time, correspondence, or distance-learning qualifications are not accepted.
  • 16 to 20 years of experience in US healthcare revenue cycle management, including at least 5 years in a senior leadership role heading multi-functional delivery teams of 100 or more full-time equivalents.
  • Demonstrated experience leading Credentialing operations at scale, including provider enrollment, re-credentialing, CAQH, and payer contracting workflows.
  • Strong command of revenue cycle management workflows across the full cycle, including accounts receivable follow-up, billing, payment posting, charge posting, and denial management.
  • Prior experience in a business process outsourcing, managed services organization, or knowledge process outsourcing environment serving US healthcare providers.
  • Proven profit-and-loss ownership, including cost-to-serve management, headcount planning, and capacity modeling in a delivery environment.
  • Ability to build and read operational dashboards, interpret key performance indicators, and drive decisions from data.
  • Ability to engage C-suite clients and internal leadership effectively.
  • Excellent spoken and written English, with confidence in client-facing calls, COO-level reporting, and written communication with US-based stakeholders.
  • Availability to work onsite in Gurugram five days a week; physical presence is required.

Responsibilities

  • Own end-to-end service-level agreement performance across revenue cycle management sub-functions, including accounts receivable follow-up, billing, payment posting, charge posting, and denial management.
  • Own Credentialing operations, including provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows.
  • Drive the operating cadence through daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution.
  • Serve as the senior escalation authority for delivery issues across both service lines and be accountable for resolution timelines.
  • Own the India delivery profit-and-loss for revenue cycle management and Credentialing, managing cost-to-serve, billing realization, and margin targets.
  • Lead headcount planning, capacity modeling, and resource allocation aligned with client volume commitments and pipeline.
  • Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines.
  • Act as the senior operational partner for key clients and build long-term relationships with client-side stakeholders.
  • Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions.
  • Identify delivery risks proactively, drive resolution, and communicate with client stakeholders before issues escalate.
  • Lead, coach, and develop Operations Managers, Team Leads, and front-line specialists across revenue cycle management and Credentialing.
  • Own succession planning, performance management cycles, and high-potential identification for the operations organization.
  • Partner with Talent Management on hiring, onboarding, and retention strategies for revenue cycle management and Credentialing talent.
  • Build a performance culture grounded in accountability, continuous feedback, and professional growth.
  • Drive continuous improvement across both service lines using structured problem-solving approaches.
  • Promote automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve.
  • Own standard operating procedures, process documentation, and audit readiness across revenue cycle management and Credentialing workflows.
  • Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure.
  • Ensure operations comply with HIPAA, CMS guidelines, and payer-specific requirements.
  • Own internal quality assurance frameworks, audit processes, and remediation planning for both service lines.
  • Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness.

Desired Qualifications

  • Experience managing multi-geography delivery operations spanning India and the Philippines.
  • Familiarity with practice management and electronic health record platforms, including AdvancedMD, Athenahealth, Kareo, Epic, or Centricity.
  • Track record of leading go-live transitions and new client onboarding at scale.
  • Six Sigma or Lean certification.
  • Exposure to AI-assisted workflows or automation tools within revenue cycle management environments.
  • Experience in SSAE-18 or SOC 2 compliance environments.
  • Availability within 30 to 45 days is preferred; extensions may be considered.

About the Company

Neolytix

Healthcare management partner optimizing revenue cycles

Neolytix is a management partner for U.S. healthcare organizations, offering tailored support across revenue cycle and administrative operations. It works by assessing a practice’s needs and then implementing optimized processes and intelligent automation to reduce inefficiencies, boost collections, and streamline operations. Its approach combines healthcare-focused strategic guidance with hands-on revenue cycle optimization, patient access virtualization, and clinical support at scale across 40 states and 270+ clients. The goal is to help providers run better businesses while delivering higher-quality patient care by freeing clinicians from administrative burdens and improving financial performance.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Northbrook, IL
Founded
2012

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