Partner Success Manager - Fintech SaaS Scale-Up
No salary listed
Junior, Mid
Bachelor's
Remote in Germany+1 moreMore locations: Berlin, Germany
Remote
Sales & Account ManagementAccount Management
About the job
Requirements
- Have 2–5 years of professional experience in accounting, account management, or a similar customer-facing role, ideally in an accounting firm or alternatively in SaaS or fintech.
- Have completed vocational training as a tax clerk, qualification as a tax specialist or tax advisor, or have pursued studies in finance.
- Have a deep understanding of the financial, invoicing, and accounting needs of businesses and/or tax advisors.
- Communicate effectively, show empathy, and explain complex matters simply.
- Be proactive and solution-oriented, and be ready to shape processes from the ground up as part of an early-stage team in Germany.
- Be willing to travel to the Paris headquarters for onboarding and visit customers in Germany regularly, approximately once a month.
- Have business-fluent German at C2 level or native proficiency, and fluent English for collaboration with the international team.
- Have English proficiency appropriate to the department, assessed during the selection process.
- Be able to work in a changing environment, collaborate with the team and other stakeholders, and prioritize daily tasks according to business needs.
Responsibilities
- Own the full onboarding of new business and tax-advisor customers onto the Pennylane platform, helping them realize value from the solution quickly.
- Serve as the primary contact for existing customers, build trusted relationships, identify upsell opportunities, and help customers use Pennylane to achieve their business goals.
- Conduct regular customer health checks and reviews to maximize satisfaction and retention and prevent churn.
- Work closely with the German sales team and management to optimize processes, provide feedback on product requirements, and contribute to Pennylane’s strategic growth in Germany.
- Develop expertise in Germany’s financial and accounting landscape and share that knowledge with customers.
Desired Qualifications
- Experience in an accounting-firm environment is ideal; experience in SaaS or fintech is an alternative.
About the company
Pennylane provides a financial operating system for European SMEs and their accountants. It unifies invoicing, payments, cash management, bookkeeping and tax filings into one collaborative platform. The system uses modular financial tools that sync data across modules and adds German localization, authorized e-invoicing infrastructure, and AI-powered copilots to assist accountants. Its goal is to become the standard end-to-end financial operations stack for Europe’s SMEs and their accountants, expanding payments capabilities and tax/compliance integration.
Company Size
1,001-5,000
Company Stage
Series E
Total Funding
$443.9M
Headquarters
Paris, France
Founded
2020
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Simplify's Take
What believers are saying
- Pennylane raised €175 million in January 2026 led by TCV.
- It serves 800,000 companies and 6,000 accounting firms, with 115 million euros ARR.
- Germany expansion and 2026 e-invoicing demand create immediate adoption tailwinds.
What critics are saying
- Qonto and banks attack Pennylane's SME workflows, compressing acquisition economics.
- France's September 2026 e-invoicing rollout exposes implementation failures and support overload.
- A failed German launch leaves Pennylane dependent on France's regulated market and invites commoditization.
What makes Pennylane unique
- Pennylane combines accounting, banking, invoicing, and payments for French SMEs.
- Its approved PDP e-invoicing status embeds French compliance competitors struggle to replicate.
- Accountants collaborate on one platform with clients, creating workflow lock-in.
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Benefits
- Remote Work Options
- Company Equity
- Home Office Stipend
- Wellness Program
- Paid Vacation
- Health Insurance
- Lunch Credits
- Flexible Work Hours
- Gym Membership
- 401(k) Company Match