Photon

Builds custom software and AI for big companies

L1 Engineer - JIRA/Confluence

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Be able to use ServiceNow, Slack, Microsoft Office, JIRA, and PagerDuty.
Possess communication, organizational, and interpersonal skills.
Demonstrate the ability to multitask and manage time effectively.

Responsibilities

Accept and register service calls and tickets.
Classify service calls and tickets according to the specified levels (L1, L2, and L3).
Collect and document relevant data about the nature of issues.
Troubleshoot reported issues and route tickets to appropriate groups.
Provide L1 support to Technology Support team members through application technical support and escalation when required.
Work shifts and/or unusual hours as needed to accommodate business requirements for 24/7 support.

- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues 
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and organizational skills, along with excellent interpersonal skills. 
- Have demonstrated abilities to multi-task, including solid time management skills. 
- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
- Shifts and/ or unusual hours are required to accommodate the needs of the business

Looking for 24/7 support team.

About the Company

Photon

Builds custom software and AI for big companies

Photon designs, builds, and runs custom software for large companies, combining an in-house creative agency with its own engineering teams. Its flagship client work includes rebuilding Samsung's US online store as a set of smaller linked services and creating Olive Garden's mobile app, which lets diners join the waitlist from their phones instead of waiting at the door. Clients hire Photon's teams to plan and code their apps, websites, and AI tools and to keep them running afterward, paying for the engineers and designers assigned to each project. Photon is privately held and based in London, with its US arm in Dallas and engineering centers in Chennai and Bengaluru.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: Not listed

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