Incident Management Specialist

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity. 

The Incident Management Specialist (IMS) will work in collaboration with the Director of Quality Assurance (Director of QA), the Quality Assurance team (QA team) and Programs to manage the development, implementation, and review of incident management frameworks to ensure the facilitation of best practice across all parts of the organization. The focus will be on establishing and improving systems and processes to monitor and reduce the incidence of adverse events and enhance client and staff safety.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. 

Responsibilities

Incident Management

· Shares responsibility with the QA team to investigate incidents for all licensed and unlicensed programs.

· Manges the lifecycle of the incident process from open to closure in the internal reporting system.

· Supports programs with incident management oversight, guidance, and consultation.

· Delegates incidents to QA team for triage and follow-up. Supports the QA team and programs with incident management oversight, guidance, and consultation through facilitation of QA Incident follow-up meeting.

· Coordinate agency interaction with the Justice Center, OASAS and OMH relative to significant incidents including allegations of abuse and neglect. Provides all requested documentation to the state oversight agency.  

· Reviews and follows up on all incidents occurring in licensed and unlicensed programs. Follow-up can include phone or e-mail inquiries, technical assistance, investigation reviews, on- site investigations and site visits.

· Provides oversight and technical assistance through the process for reviewing sentinel events (unexpected occurrences involving death or serious physical injury, or risk thereof). IMS will review and track root cause analyses and associated corrective action plans.

· Participates/conducts special Investigations that are exceptionally serious incidents to determine and mitigate the underlying systemic causal factors associated with the adverse event.

· Shares on-call responsibilities with Director of QA for triaging and investigating exceptionally serious incidents that occur within the organization.

· Assists in the development, implementation, revision, and review of all organizational policies related to incident management and safety.

· Participates and assists in other projects as required in the delivery of functions of Quality, Safety, and Incident Management.

Data Management

Ensures day-to-day operations of the incident reporting system and transmission of data and reports to the appropriate regulatory or state oversight agency (Justice Center, OMH, OASAS, DOH, Health Homes, and County). This includes moving the incident through various stages of the internal process and entering and monitoring investigation information within state oversight agency databases (NIMRS, WISR, AARM reporting as examples).

· Assists in the preparation and analysis of data for quality, incident management and compliance purposes for key organizational and governance committees. This will include:

o Identification and review of incident patterns and trends.

o Monitoring of incident management practices and developing proactive strategies for risk reduction, error prevention and performance improvement.

· Manages and facilitates monthly Incident Review Committee (IRC) meetings including identification & preparation of cases, preparation of data and agendas and ensures that recommendations and corrective actions are monitored, tracked to completion, and presented to the IRC.

· Coordinates with program leaders to ensure accurate and timely follow-up completion.

· Manages incident review period cycle to ensure incidents are reviewed within the time period set forth by state oversight agencies.

Training

Develops and provides core in-service training, and other identified training as needed, and evaluates outcomes.

Auditing

Performs periodic audits in coordination with the QA specialists.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.