Application Support Specialist

What is Equisoft?   Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation – powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment. If that’s not enough, then check out these other perks below:    

• Hiring Location: Hyderabad, India

• You are working hybrid in a collaborative workspace

• Internal job title: Application Support Specialist

• Full-time Permanent Role

• Benefits available day 1: Medical, Dental, Term Life/Personal Accident Coverage, Wellness Sessions, telemedicine program, etc.

• Flexible hours

• Number of hours per week: 40

• Educational Support (LinkedIn Learning, and Equisoft University)

Role: The Application Support Specialist reports to Senior Director. The incumbent will be responsible for maintaining, troubleshooting, and enhancing our production systems and applications. This resource works closely with development, DevOps, and QA teams to ensure our products deliver optimal performance, reliability, and user satisfaction.

This position is ideal for someone with strong technical and problem-solving skills who enjoys debugging, system optimization, and continuous improvement in a live production environment.

Your Day with Equisoft:    

• Perform incident triage, troubleshooting, and configuration fixes for the Oracle Insurance Policy Administration (OIPA) system, including release support and hotfix deployment
• Maintain and grow insurance industry and technical knowledge competencies to support effective incident resolution
• Collaborate with configuration team, technical team, and business analysts to diagnose production issues and ensure the OIPA system continues to behave in line with business requirements
• Participate in self-directed learning — specifically in OIPA configuration syntax, troubleshooting techniques, and Insurance Business Knowledge
• Analyze and resolve production problems to maintain data integrity, process integrity, and system performance, escalating complex issues as nexeded
• Work in a production support context, potentially involving direct client interactions at various levels during incident response, status updates, and resolution communication
• Document recurring issues and contribute to problem management to drive permanent fixes and reduce incident volume
• ·Support change management activities including reviewing release notes, validating deployments, and conducting post-release verification

Requirements:    

Technical   

• Bachelor's Degree in Computer Engineering or Information Technology or College Diploma

• 5-7 years’ experience has an application support or developer role
• Excellent knowledge and experience on Python, C# and JavaScript
• Knowledge of React, MS SQL, Kotlin (Asset) 
• Very good aptitudes to write quality code with development best practices  
• Good knowledge of Object-Oriented Development and SOLID principles  
• Good knowledge of unit tests and Test-Driven Development  
• Monitor application performance using tools like Grafana
• Knowledge of Agile and Kanban methodologies  
• Excellent problem-solving and debugging abilities
• Excellent knowledge of English (spoken and written)
   

Soft skills   

• Strong sense of organization and prioritizing 

• Analytical and problem-solving skills 

• Ability to communicate, write and synthesize information 

• Ability to multi-task in a rapid-paced environment 

• Team spirit, tact, diplomacy, autonomy, rigor, and discipline  

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.