Virtual Assistant - Fulfillment
About the job
- Submit a resume in English.
- Be a native English speaker or have at least professional-level English.
- Be located in South America.
- Have proven experience as a Virtual Assistant or in a relevant role.
- Have customer service experience.
- Have excellent experience with word-processing software and spreadsheets, such as Google Suite and Microsoft Excel.
- Have knowledge of online calendars and scheduling, such as Google Calendar.
- Have excellent phone, email, and instant messaging communication skills.
- Have excellent time-management skills.
- Have solid organizational skills.
- Have a high school diploma.
- Manage emails and communications.
- Handle customer query escalations.
- Assist with refund requests and documentation.
- Draft reports and presentations.
- Maintain clear and consistent communication with customers.
- Perform general administrative duties.
- Support customer onboarding.
- Organize webinars, set up Zoom calls, and assist in chat during live sessions.
- Support project managers with Circle.so content uploads, access management, and member gating.
- Update and maintain Excel dashboards.
- Familiarity with DeFi or crypto is an added advantage.
- Previous working experience with Circle is an added advantage.
- Additional qualifications as an Administrator or Executive Assistant are a plus.
About the company
Decentralized Masters is an education and membership business focused on decentralized finance. The company provides courses, research, community access, and practical learning resources about digital assets and decentralized protocols. It serves adult learners and market participants seeking structured education about decentralized finance. Its operating model centers on a digital membership model combining content, research, community programs, and customer support. Teams work across education, research, content, community, marketing, sales, product, and support. Projects depend on clear coordination between specialist teams, customer needs, and day-to-day operations.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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Simplify's Take
What believers are saying
- The company claims 4,000-plus members and hosted its first Miami live event.
- Trustpilot ratings above 4.8 across 575-plus reviews support ongoing customer satisfaction.
- The February 2026 audit and July 2026 coverage strengthened social proof and acquisition.
What critics are saying
- Revenue depends on crypto enthusiasm; a 2026 downturn crushes member demand quickly.
- The 87% win-rate audit measures peak prices, not member realized returns.
- Any SEC or consumer-protection action against crypto educators could wreck the brand overnight.
What makes Decentralized Masters unique
- Tan Gera's CFA background and Salim Elhila's engineering skills anchor credibility.
- The ABN System bundles all-weather allocation, yield farming, and native-market research.
- A BaFin-supervised audit validated 508 signals from August 2023 through October 2025.
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Benefits
- Remote Work Options
- Unlimited Paid Time Off
- Flexible Work Hours