Full-Time

Lead Tools Engineer

Posted on 4/19/2024

Xylem

Xylem

5,001-10,000 employees

Advanced water management and technology solutions

Industrial & Manufacturing
Hardware

Senior, Expert

Boise, ID, USA

Required Skills
Datadog
Microsoft Azure
Python
Ruby
Operating Systems
AWS
Perl
JIRA
Confluence
Linux/Unix
Requirements
  • Four-year college degree in a technical field or equivalent experience
  • Minimum 5+ years of experience in IT support / Desktop Support
  • Experience with monitoring/surveillance tools (BigPanda, SolarWinds, DataDog)
  • Familiar with scripting languages (Python/Go/Perl/Ruby)
  • Strong operating systems knowledge (Linux/Windows/VMware)
  • Understanding of cloud technologies (AWS/Azure)
  • Knowledge of networking fundamentals
  • Strong troubleshooting skills
  • Experience with ticketing systems (JIRA/Salesforce/Remedy)
  • History with document collaboration tools (Confluence/Wiki)
  • Excellent written and verbal communication skills
  • Ability to work flexible shifts, including nights/weekends
Responsibilities
  • Provide input for NOC integration of new applications and new strategies for monitoring and response
  • Continuous improvement on NOC monitoring tools and solutions, including alert enrichment and event correlation
  • Responsible for integrity of the NOC monitoring tools
  • Work with new application owners to integrate solution with NOC tools and monitoring standards
  • Manage own workload of tasks and projects as assigned by the NOC Director
  • Contribute to outage Post-Mortem discussions and documentation
  • Work cross functionally with other Internal teams
  • Own and manage escalated support cases
  • Log and document all issues in our issue tracking system, updating cases as needed until resolved
  • Participation in Xylem Watermark volunteer activities

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

INACTIVE