Publishing Operations & Customer Service Specialist
Frontiers Media
Publishing Operations & Customer Service Specialist
Frontiers Media
Facilitates peer-reviewed academic publishing
Frontiers Media · Warsaw, Poland · Full-time · Posted 2026-10-13
Workplace: on_site
Department: Publishing Operations
At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.
We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.
Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society.
To learn more about our impact and culture, please watch this video
Our mission is to make science open – so that scientists can collaborate better and innovate faster to deliver the solutions that enable healthy lives on a healthy planet.
Research is the foundation of modern society and it’s thanks to advances in science that we enjoy longer, healthier and more prosperous lives than ever before in human history. We want to make science even more powerful by ensuring it is openly available. This way, society will be able to generate more knowledge and accelerate innovation, health and prosperity for all.
Peer Review is a key step in publishing scientific research. Before an article is published, it’s reviewed by experts in the field to ensure the research is high-quality, valid, and trustworthy. Your role will help keep this process running smoothly and fairly – so that great science can reach the world.
We are seeking a driven, new team member to join our Peer Review department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries. Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.
As a Peer Review Specialist, you'll support the publishing process of research articles. You’ll be part of a supportive and collaborative international team, working with authors, editors, and reviewers to make sure manuscripts are evaluated efficiently and fairly.
Your day-to-day work will include:
You don’t need experience in academic publishing, but we are looking for:
We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
Extra wellbeing days on top of your annual leave allowance
Up to 3 paid volunteering days each year
24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)
Learning & development support via the Frontiers Learning Hub
Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.
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Facilitates peer-reviewed academic publishing
Frontiers is a digital publisher in academia that hosts a broad collection of peer-reviewed research across more than 1,500 disciplines. Authors pay article publishing charges (APCs) to have their papers reviewed and published, and Frontiers provides the editorial and peer-review process that leads to a decision typically within about 61 days. The platform emphasizes scientific integrity by strengthening quality control to combat fraudulent science and to ensure trustworthy results. It also uses advanced technology, including satellite data and modeling, to support its publishing and to illustrate scientific phenomena. The company’s goal is to serve researchers worldwide by offering a reliable, accessible venue for publishing and disseminating high-quality scientific work while sustaining its operations through APCs.
Explore more opportunities at Frontiers Media