Staff Product Designer

What do we do? 

At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

Who are you? 

You are a talented and experienced design leader and mentor with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can guide others while you translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each team they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.

What team will you join?

Workforce Engagement Management (WEM)is adifferentiator for Genesys that provides capabilities for forecasting, scheduling, and monitoring multi-skilled call center agents across various work environments, with real-time updates for precise workforce planning. The WEM design team is a group of ~10 designers (and a researcher!) responsible for delivering efficient, usable, and powerful features for a wide range of personas in this space. This specific role will join the Workforce Management side of the team, which focuses on forecasting and scheduling features. 

Experience you bring:

• Deep experience in core areas of product design such as UI design, interaction design, and user research.

• Ability to create a wide range of deliverables including wireframes, prototypes, design systems, journey maps and high-fidelity mocks, and the experience to know when to use each.

• Ability to clearly communicate innovation and design concepts to senior leadership and your team using the methods & tools that best illustrate them.

• Strong collaboration skills to work with cross-functional delivery teams on projects.

• Work closely with product and engineering leaders during all stages of a project, including development and delivery.

• Facilitate design sprints, brainstorms, user testing, and design thinking activities with users, stakeholders, and other designers.

• Mentor others on your team and across your scope of work on best practices and career progression. 

Requirements to be considered:

• A portfolio of design work that shows us how you solve problems.

• 8+ years of experience as a Sr. UX Designer, Sr. Product Designer, Design Leader, Creative Director or comparable.

What we offer:

• Medical, Dental, and Vision Insurance

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off