Marriott International

Manages and franchises hotels around the world

Graphic Design

Account ExecutiveConfirmed live in the last 24 hours

Full-timeSurabaya, East Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

A high school diploma or GED equivalent is preferred.
No related work experience or supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance, and to stand, sit, or walk for extended periods.

Responsibilities

Promote awareness of the brand image internally and externally.
Use sales techniques to maximize revenue while maintaining existing guest loyalty, and identify opportunities to upsell customers and sell enhancements for a better Marriott experience or event.
Encourage guests or callers to purchase or schedule preview package sales or tours.
Explain the details and requirements for attending a sales presentation to potential owners.
Verify that individuals meet eligibility requirements for preview package sales or tours before scheduling a tour for a Marriott Vacation Club property.
Determine and provide complimentary gifts to guests for their patronage, such as rewards points or show tickets.
Answer guest questions about property facilities and services.
Receive, record, and relay messages accurately, completely, and legibly.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette.
Develop positive working relationships, support the team in achieving common goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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