Manager – Customer Service - Phone

Job Description

You are also expected to: KEY RESPONSIBILITIES - Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; - Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line; - Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program; - Collaborate with stakeholders on a regular basis for changes on promotions and updates; and - Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Qualifications

MINIMUM QUALIFICATIONS: - Earned a bachelor’s Degree in any field - At least 6 years of work experience in the same industry with 2-3yrs of management experience - Excellent working knowledge on Microsoft Office applications - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Strong analytical skills - Demonstrated leadership skills - Must be willing to report on a graveyard/shifting schedules

Additional Information

All your information will be kept confidential according to EEO guidelines.