Clinical/Administrative Associate
About the job
- A high school diploma or General Educational Development certificate is required.
- Must be a Certified Nursing Assistant, a nursing student who has completed one medical-surgical clinical rotation, have three months of clinical care experience, or be a graduate of Winchester Hospital’s Clinical Associate Training Program.
- Must be able to read, write, and communicate effectively in English with patients, visitors, and hospital team members.
- Basic computer knowledge is required.
- Basic Life Support certification is required.
- All staff must be vaccinated against influenza as a condition of employment.
- Provide clinical and administrative assistance on the unit.
- Perform basic procedures necessary for patient care, comfort, and safety, including assisting with activities of daily living, ambulating patients, making occupied and unoccupied beds, transporting patients, collecting, labeling, and transporting specimens, obtaining vital signs, and performing electrocardiograms.
- Welcome and orient patients, family members, and significant others to the environment.
- Provide administrative support for the unit and staff so the patient care team can focus on patient care.
- Maintain accurate and complete patient medical charts, including forms needed for daily use.
- Copy and fax paperwork as necessary to expedite the patient care process among hospital departments and appropriate outside sources.
- At least one year of previous work experience in an administrative support role.
- Certified Nursing Assistant certification.
- Excellent communication and customer service skills.
About the company
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
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Simplify's Take
What believers are saying
- BILH posted a $93 million operating gain in 2025 after four loss-making years.
- First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
- Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.
What critics are saying
- Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
- Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
- 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.
What makes Beth Israel Lahey Health unique
- BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
- BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
- BILH is shifting 64% of care outside Boston and Burlington, deepening local access.
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Benefits
Mental Health Support
Company News
Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.