Full-Time

Manager – Contract Operations

Quote to Cash

Posted on 9/24/2024

Hootsuite

Hootsuite

1,001-5,000 employees

Social media management and marketing platform

Data & Analytics
Consumer Software
Entertainment

Compensation Overview

CA$96.1k - CA$134.7kAnnually

Senior

Seattle, WA, USA + 7 more

More locations: Toronto, ON, Canada | Austin, TX, USA | Los Angeles, CA, USA | Chicago, IL, USA | Atlanta, GA, USA | Kitchener, ON, Canada | Vancouver, BC, Canada

Category
Financial Planning and Analysis (FP&A)
Finance & Banking
Required Skills
Sales
Management
Salesforce
Marketing
Requirements
  • Extensive relevant experience in an accounting / revenue operations / finance / legal role or equivalent combination of education and experience
  • Experience with Salesforce, Salesforce CPQ, Zuora preferred
  • Accountability: holds self and others accountable to meet commitments
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Has proven Senior Management presence with a high degree of professional maturity and ability to manage and motivate diverse and remote teams.
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act
  • Commitment to Results consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Creativity and Innovation seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
  • Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite’s customers.
  • Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
  • Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team.
Responsibilities
  • Lead a team of direct reports, fostering a culture of collaboration, achievement and continuous learning. Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I.
  • Assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions.
  • Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement
  • Use a data driven approach to optimize operations and ensure efficient operation of the end to end contracting process
  • Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups
  • Communicates with a wide range of internal and external stakeholders including external auditors, as required. Coordinate and assist with financial audits including reconciliations and support documentation
  • Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization
  • Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets
  • Prepare financial presentations, executive, and other ad hoc reporting

Hootsuite provides a platform for managing social media, enabling businesses to enhance their online presence and drive growth through effective marketing strategies. Users can create, schedule, and publish content across various social media channels from a single dashboard, which simplifies the management process. The platform includes features like AI-generated captions and hashtags, approval workflows, and performance tracking to optimize social media efforts. Hootsuite stands out from competitors by offering a unified inbox for managing interactions across different platforms, along with tools for automated responses and customer engagement. The company's goal is to help businesses improve their social media performance and customer service while maximizing their return on investment through detailed analytics.

Company Stage

Debt Financing

Total Funding

$240.2M

Headquarters

Vancouver, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Talkwalker enhances Hootsuite's analytics and social listening capabilities.
  • Growing demand for AI-driven tools aligns with Hootsuite's AI capabilities.
  • Recognition in TrustRadius' 2023 Best Of Awards boosts Hootsuite's market position.

What critics are saying

  • Emerging competitors like TikTok's Symphony Creative Studio challenge Hootsuite's market share.
  • Integration risks exist with the acquisition of Talkwalker.
  • Increasing marketing costs for SMBs may reduce spending on platforms like Hootsuite.

What makes Hootsuite unique

  • Hootsuite offers a unified social media inbox for streamlined customer engagement.
  • The platform provides AI-generated captions and hashtags to enhance content creation.
  • Hootsuite's advanced analytics offer comprehensive insights into social media ROI.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE