Full-Time

Warehouse Support Specialist

Posted on 10/6/2025

ShipBob

ShipBob

1,001-5,000 employees

Global tech-enabled e-commerce order fulfillment

Compensation Overview

$24/hr

+ Overtime eligibility + Weekly paycheck

Blandon, PA, USA

In Person

Category
Customer Experience & Support (2)
,
Requirements
  • 1+ years of warehouse experience in a fast-paced environment.
  • Proficiency with Microsoft Excel.
  • Ability to lift 50 pounds without any health limitations.
  • Able to stand and walk continuously during an 8- to 10-hour shift or more based on business needs.
  • Able to bend, stoop, reach above, and push/pull frequently.
  • Ability to work independently without direct supervision onsite.
Responsibilities
  • Resolve Merchant Facing Requests around WRO and URO related issues.
  • Work directly with onsite partners to resolve merchant concerns and escalations.
  • Investigate WRO discrepancies reported by the partner personnel and frontline team members and Merchant Care teams.
  • Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
  • Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
  • Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
  • Update and manage all BOL requirements.
  • Generate and log all IPP Shipments going out of the HUB site to its final destination.
  • Check in and check out drivers for all IB and OB activity coming in and out of the facility.
  • Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
  • Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
  • This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
  • Additional duties and responsibilities as necessary.
Desired Qualifications
  • Bilingual English/Spanish preferred.

ShipBob provides end-to-end e-commerce order fulfillment via a global warehouse network, storing client inventory in fulfillment centers across the US, UK, EU, Canada, and Australia and using a proprietary warehouse management system to track stock. When orders arrive, the system directs picking, packing, and shipping from the nearest center, enabling fast delivery with over 95% of US orders shipped within two days. It differentiates itself by offering a tech-enabled, globally distributed fulfillment network with a single platform for inventory management, order processing, and retailer integrations, plus wholesale workflow features such as EDI automation and retailer-compliant packing slips. The goal is to help e-commerce businesses grow by providing fast fulfillment, reliable stock management, and easy access to wholesale channels.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$334.7M

Headquarters

Chicago, Illinois

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • ShipBob Plus targets mid-market enterprises seeking customized, high-touch fulfillment at scale.
  • ARC smart locker deployment increased warehouse productivity 40% and reduced device shrinkage 63%.
  • Ex-Grubhub CFO Adam Patnaude strengthens financial leadership for aggressive global expansion.

What critics are saying

  • ShipBob Capital locks merchants into ecosystem, eroding competitor financing options and switching.
  • ARC hardware dependency across all centers creates vendor lock-in and rising operational costs.
  • ShipBob Promise AI delivery predictions fail, triggering merchant churn to Flexe or Deliverr.

What makes ShipBob unique

  • Global network of 60+ fulfillment centers enables 2-day US shipping across all channels.
  • Proprietary AI-powered delivery date engine trained on billions of shipments optimizes accuracy.
  • Integrated financing program via J.P. Morgan-backed Slope provides instant merchant capital access.

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Benefits

Flexible time off

Remote HQ

401K match

Quarterly wellness days

Meeting-less Fridays

Parental leave

Happy hours, snacks, & club

Medical, dental, & vision coverage

Pet insurance

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Yahoo Finance
Apr 14th, 2026
ARC smart locker tech boosts ShipBob productivity 40%, cuts device shrink by 63%

ARC, a division of ChargeItSpot, is deploying its smart locker technology across all ShipBob fulfilment centres following a pilot programme that delivered a 40% increase in associate productivity. The pilot at ShipBob's North Aurora, Illinois facility reduced device shrinkage by 63%, cut device pick-up and return times by 84%, and decreased manager time spent tracking devices by 97%. ShipBob, a global supply chain and fulfilment platform, deployed ARC's system to manage thousands of handheld devices used by warehouse associates. The smart locker solution combines charging lockers with proprietary device management software to ensure devices remain charged, secure and accessible. The technology addresses operational challenges including missing devices, battery depletion and manual oversight requirements that previously resulted in lost time and reduced output across fulfilment operations.

PR Newswire
May 12th, 2025
ShipBob Hires Ex-Grubhub Executive, Adam Patnaude, as Chief Financial Officer

Patnaude joins ShipBob from Grubhub, a leading online food delivery marketplace, where he spent the last nine years in various financial and strategic roles, including the last four as CFO.

PR Newswire
May 1st, 2025
Shein Marketplace U.S. Hosts First-Ever Seller Community Event, 'Shein Elevate,' In Los Angeles

The invite-only, one-day event brought together SHEIN Marketplace sellers and partners for expert insights, hands-on learning, and a celebration of seller success.LOS ANGELES, May 1, 2025 /PRNewswire/ -- On April 30, the SHEIN U.S. Marketplace team hosted its inaugural seller community event at SHEIN's Los Angeles office. The event brought together members of the SHEIN seller community as well as key solution provider partner sponsors, creating an exciting environment for networking, learning, and collaboration

Siam News Network
May 1st, 2025
SHEIN Marketplace U.S. Hosts First-Ever Seller Community Event, 'SHEIN Elevate,' in Los Angeles

SHEIN also announced an integration with ShipBob, a leading global supply chain and fulfillment platform that enables sellers to scale operations by leveraging ShipBob's extensive fulfillment network across the U.S., ensuring fast, reliable delivery to customers.

PR Newswire
Apr 30th, 2025
Shipbob Introduces Shipbob Plus, A Fulfillment Solution For Mid-Market Enterprise Merchants That Require Scale, Support, And Speed

CHICAGO, April 30, 2025 /PRNewswire/ -- ShipBob, a leading global supply chain and fulfillment platform for SMB and Mid-Market ecommerce merchants, today announced the launch of ShipBob Plus, an enterprise-ready fulfillment solution for the fastest-growing modern brands. ShipBob Plus enables high-performing brands to unlock accelerated growth, greater operational resilience, and cost efficiencies through a high-touch, customized fulfillment experience.Powered by ShipBob's expansive global network, brands can chaos-proof their supply chains, tap into economies of scale to save money, and unlock endless omnichannel and international expansion opportunities, all while maintaining the flexibility to stay ahead in an evolving market."Over the last decade, we've had the privilege of working alongside some of the most ambitious and innovative brands in the world, who have shipped hundreds of millions of orders with our partnership," said Dhruv Saxena, ShipBob CEO and co-founder. "ShipBob Plus is built exclusively for these fast-scaling, high-performing brands that are on the path to hundreds of millions, if not over a billion in sales. It's a fulfillment solution as unique and ambitious as the brands we serve, built to empower the next generation of category leaders."Today's fastest-growing brands aren't one-size-fits-all and their fulfillment solutions shouldn't be either. Mid-Market and Enterprise brands have unique catalogs, multiple sales channels across geographies, and evolving operational needs. They require fulfillment that can evolve as fast as they do

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