Wholesale Operations Manager

About KREWE

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality,  individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

KREWE is seeking a highly organized and strategic Wholesale Operations Manager to join our team at our HQ in New Orleans.  The mission of this role is to lead wholesale account and representative support operations. You will serve as the core operational engine driving account health, process excellence, and sales representative enablement. Acting as the primary line of support for 12 sales representatives, you will seamlessly manage everything from day-to-day administrative requests to high-stakes account compliance. If you are a master of organizational systems, a strong and clear communicator, and a focused operator who thrives on keeping complex processes running smoothly, we want to meet you!

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

Sales Rep Partnership and Support

• Dedicated Representative Support: Act as the direct, trusted operational partner for 12 active sales representatives, support pre- and post-sale needs.
• SOP Communication: Regularly communicate and clarify Standard Operating Procedures (SOPs) to reps to ensure operational consistency across territories.
• Product & Sample Logistics: Coordinate product movement and manage sample distribution to ensure reps have active collections in hand.
• Marketing Deliverables: Package and distribute updated marketing collateral directly to sales representatives to support regional sell-in initiatives.
• Trade Show Coordination: Streamline and manage all sales representative trade show requests, schedules, and operational intake.

Operations and Systems Management

• StorePoint Maintenance: Drive system accuracy by managing StorePoint maintenance, actively auditing both new and aged accounts.
• ERP Account Maintenance: Maintain total data hygiene across enterprise systems through continuous ERP account maintenance and clean backend reporting.
• Onboarding Execution: Manage the end-to-end operational and system setup for newly hired sales representatives to ensure seamless field deployment.

Major Account Operations and Compliance

• Pre-Sales Support: Partner with strategic accounts to provide critical pre-sales support, including building line sheets, coordinating custom label ordering, and scheduling shipments.
• Compliance Protocols: Maintain strict oversight of Vendor Operating Manuals (VOM) and execute compliance standards flawlessly to eliminate operational friction.
• EDI Administration: Oversee Electronic Data Interchange (EDI) compliance systems, coordinating with Finance and internal teams to manage order flow without transmission gaps.

Administration and Account Management

• Application Intake: Review and process new wholesale account applications, leading initial intake evaluations.
• New Account Infrastructure: Execute new account setups, managing ERP updates, wholesale ordering platform configurations, and necessary cross-functional configurations.
• Royalty Tier Alignment: Manage and process backend account royalty tier movements based on purchasing metrics and term guidelines.
• AR & Financial Support: Provide consistent accounts receivable (AR) support, handling proactive balance follow-ups and account reconciliations.
• Leadership Support: Pull, track, and deliver weekly touchpoint intake data to support the Head of Wholesale with executive visibility

Requirements:

• Experience: 2+ years of experience in wholesale operations, sales administration, B2B account support, or a fast-paced retail compliance environment. 
• Tech-Fluent: Comfort picking up specialized software quickly. Direct exposure to enterprise resource planning (ERP) platforms (such as NetSuite) and wholesale ordering ecosystems (such as NuOrder) is highly preferred.
• Highly Organized Operator: You treat logistics, multi-step workflows, and data entry like a puzzle; you double-check routing details and avoid gaps before they happen.
• Communication Star: Exceptional written and verbal communication skills. You can distill complex system changes or routing parameters into clear, friendly instructions for field reps.
• Detail Obsessed: You notice the minor details that others skip, ensuring customer databases and compliance folders stay accurate.
• Location: This role can be located in NYC or New Orleans

Benefits and Perks:

• Competitive wage
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage 
• FSA Plan & HSA Program 
• 401(K) Investment Options
• Adoption Assistance, EAP, Commuter Benefits
• Paid Parental Leave 
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Salary (for New York only): Ranges from $80,000 to $90,000 annually based on experience and qualifications. 

This reflects the base salary for this position. Compensation may vary based on factors such as skills, experience, certifications, and business needs. In addition to base pay, KREWE offers annual bonuses, a comprehensive benefits package, paid time off, and employee discounts.

Diversity and Inclusion: 

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.