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Highgate

Hospitality and travel-focused venture capital

Housekeeping Manager

Food Service & HospitalityUpdated on Nov 10
Full-timeSt Pete Beach, FL, USANo salary listedIn-person

About the Job

Requirements

  • At least two years of progressive experience in a hotel or related field, or a four-year college degree, or a two-year college degree and at least one year of related experience.
  • Supervisory experience is required.
  • Proficiency in Windows, company-approved spreadsheets, and word-processing software is required.
  • The role may require long hours.
  • The role involves medium physical work, including exerting up to 50 pounds of force occasionally and up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner is required.
  • Ability to listen to, understand, and clarify concerns raised by employees and guests is required.
  • Ability to multitask and prioritize departmental functions to meet deadlines is required.
  • Attendance at hotel-required meetings and training is required.
  • Participation in manager-on-duty coverage is required as needed.
  • Use of a mobile device at all times for communication is required.
  • Regular attendance in compliance with hotel standards and scheduling needs is required.
  • High standards of personal appearance and grooming, including wearing a name tag, are required.
  • Compliance with hotel standards and regulations to encourage safe and efficient operations is required.
  • Ability to maximize productivity, identify problem areas, and assist in implementing solutions is required.
  • Effectiveness in anticipating, preventing, identifying, and solving problems is required.
  • Ability to understand and evaluate complex information and data from various sources to meet objectives is required.

Responsibilities

  • Maintain attentive, friendly, helpful, and courteous conduct toward guests, managers, and fellow employees.
  • Respond courteously and efficiently to guest requests, problems, complaints, and accidents received through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
  • Motivate, coach, counsel, and discipline housekeeping personnel according to hotel standard operating procedures.
  • Ensure compliance with weekly standard training using the hotel's effective training steps.
  • Maintain a scheduled cleaning program, including floor care, hard cleaning, and mattress flipping, and maintain a detailed checklist for each position.
  • Assist with maintaining and controlling housekeeping equipment.
  • Assist with compliance with corporate risk-management standards, including material safety data sheets and hazard communication.
  • Ensure large guestroom turns are managed efficiently and departmental opening and closing procedures are followed consistently.
  • Prepare and conduct housekeeping interviews as needed and follow hiring procedures.
  • Develop employee morale and ensure housekeeping personnel receive training.
  • Inspect rooms daily, including rooms inspected with supervisors, and assist the Director of Housekeeping with inspecting VIP rooms before arrival.
  • Ensure public areas, guest rooms, and back-of-house areas meet hotel cleaning standards.
  • Assist in maintaining required inventory levels of housekeeping and laundry supplies by ordering needed supplies and amenities monthly or quarterly.
  • Assist with timely monthly and quarterly housekeeping inventories.
  • Protect guest privacy and security by following hotel procedures.
  • Monitor work orders, submit them to Engineering according to hotel procedures, and follow up to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergencies using information in material safety data sheets and keep the sheets current and accessible.
  • Balance and clear room status nightly, compare the evening housekeeping report with the property-management-system room-status report, and resolve discrepancies.
  • Assist in reviewing housekeeping staff work hours for payroll and submit them to Accounting on time.
  • Assist in preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
  • Follow hotel procedures for purchase orders, invoice vouchering, and checkbook accounting.
  • Maintain professional working relationships and open communication with managers, employees, and other departments.
  • Implement hotel policies and house rules and understand hospitality terminology.
  • Ensure housekeeping staff sign off on position-specific service-standard competencies.
  • Operate pagers and radios professionally and ensure proper radio etiquette in the department.
  • Manage and organize large-turn days, including group check-ins and check-outs.
  • Monitor out-of-order, out-of-service, discrepant, and show rooms.
  • Maintain constant communication with Guest Services and monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
  • Attend weekly staff meetings and provide training on a rotational basis using the hotel's effective training steps.
  • Maintain and monitor lost-and-found procedures and policies.
  • Maintain the house-key control system.
  • Ensure department participation in monthly hotel team meetings.
  • Focus the housekeeping department on its contribution to guest service and audit scores.
  • Monitor VIPs, special guests, and their requests.
  • Review the housekeeping log book and guest-request log daily.
  • Assist in maintaining an organized filing system for purchases, invoices, schedules, forecasts, reports, and tracking logs.
  • Use the telephone and computer system to report and verify room status.
  • Record valet laundry for valet cleaners and check incoming laundry at day's end to ensure all items have been returned.
  • Store, secure, and issue supplies to meet business demands.
  • Ensure regular maintenance and cleaning projects are completed on a biannual basis.
  • Ensure overall guest satisfaction.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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