Patient Access Specialist
UVM Medical Center
Patient Access Specialist
UVM Medical Center
University-affiliated health network delivering patient care
This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday-Friday, 1:00PM-5:00PM.
The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.
EDUCATION:
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
EXPERIENCE:
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.
University-affiliated health network delivering patient care
The University of Vermont Health Network coordinates a group of hospitals and affiliated clinics across northern New York and Vermont to deliver patient care close to where people live. It combines community hospital services with academic medicine, sharing knowledge and resources to offer access to advanced technology and treatment options. Care is delivered through coordinated networks rather than isolated institutions, with teams across hospitals working together to treat patients cost-effectively and compassionately. The network’s goal is to improve patients’ lives by providing high-quality care near home, supported by the expertise of the University of Vermont Colleges of Medicine and Nursing and Health Sciences.
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