Customer Service Specialist

Omio launches in ChatGPT, bringing its real-time multimodal travel search to 900 million users. PR Newswire Yesterday at 11:02pm PDT PR Newswire BERLIN, April 14, 2026 Transportation options across trains, buses, flights and ferries now searchable within ChatGPT - bringing Omio's global transport network to AI users worldwide BERLIN, April 14, 2026 /PRNewswire/ - Omio, the world's leading multimodal travel platform, has today announced the launch of its ChatGPT app to enable passengers to search and compare travel options in real time through conversational AI. The launch represents a key step in Omio's ambition to become a leading AI-native platform. It brings Omio's global transport network of over 3,000 partners to ChatGPT's 900 million weekly users, marking a significant shift in how travel is planned and booked. Omio has built one of the world's largest travel ecosystems, offering bookable transport options across 47 countries. It serves over one billion users annually, with more than 100,000 people travelling with Omio every day. By launching inside ChatGPT, Omio is bringing its global network into a new, conversational interface at a time when over half of travellers want AI to plan and book their trips. By bringing together its global travel inventory with OpenAI's most advanced models, including Codex and ChatGPT 5.4, Omio is delivering more intelligent ways to transform how users discover journeys, as part of a year-long collaboration with OpenAI. Naren Shaam, Founder and CEO of Omio, said: "As AI takes centre stage, travel planning is shifting from search to conversation. With Omio now in ChatGPT, we are delivering real, bookable journeys in seconds. At the same time, we are enabling thousands of travel providers to be discovered in new ways and to extend their reach within a global, intelligent ecosystem. It's a step towards building the infrastructure that will shape how billions of journeys are discovered and booked worldwide now, and in the future." Search and compare thousands of providers directly in ChatGPT, in seconds Travellers with the Omio app enabled can now plan journeys entirely within ChatGPT. Instead of switching between sites, they can ask the same questions they would pose to a travel agent. Users can instantly explore routes, prices, and options across multiple modes before booking their desired trip. For example: * What's the fastest and cheapest route from Rome to Florence this Saturday? * Should I take a train or a flight from Paris to Barcelona? * I need to get from São Paulo to Rio tomorrow morning. Should I take a bus or fly? Powering global partners in a new era of travel discovery Omio's ChatGPT app is also a unique step forward in democratising the wider travel operator market. From local bus and ferry operators, previously discoverable only on Omio, to leading airlines and train carriers, all will appear directly to travellers when they search for their optimal journey. For Omio's partner network, this means instant exposure to hundreds of millions of global users across the Omio ChatGPT app, whether they are local or national operators. Tomas Vocetka, Chief Technology Officer of Omio, said: "Over the past year, we've worked with OpenAI to embed cutting-edge AI across our entire business. This is only the beginning. At Omio, we want to lead the next, better era of intelligent travel, with more exciting announcements to follow. We're building a future where intelligence anticipates your journey before you even start, and the world moves with you." The Omio ChatGPT app is available globally in English. Users can access it now by connecting the app in ChatGPT and starting a conversation: https://chatgpt.com/apps/omio/asdk_app_69452c927b948191b2ea4515d84601ea SOURCE OMIO Corp This is a paid placement. For further inquiries, please contact PR Newswire directly.

Omio's Global Expansion Powered by Appier's Agentic AI: Scaling Acquisition Across 21 Markets. 2026/03/23 Omio's Global Expansion Powered by Appier's Agentic AI: Scaling Acquisition Across 21 Markets Appier, a leading AI Agent as a Service (AaaS) company transforming AdTech and MarTech through autonomous decisioning, announced its successful collaboration with Omio, a global travel booking platform, to expand user acquisition from Spain into a broad European presence within one year, consistently meeting CPA targets and maximizing ROI through Agentic AI-driven optimization. As a pioneer in "one-stop travel," Omio enables millions of travelers to compare and book trains, buses, flights, and ferries across more than 45 countries, supported by 2,000+ trusted transport partners and 28+ languages. Following strong performance in Spain, Omio set out to accelerate expansion across multiple new markets. The challenge was clear: scale efficiently across diverse regions while driving profitable first-purchase actions and maintaining strict CPA and ROAS discipline. To support this ambition, Omio partnered with Appier's EMEA team to deploy its Ad Cloud solutions, including AIBID for ROAS-driven acquisition and Retargeting to enhance long-term value (LTV). At the core of the strategy was Agentic Incrementality, powered by Media Mix Modeling (MMM), which continuously measured the true causal impact of creative and inventory combinations against total sign-ups across markets. Scaling First Purchases Across 21 Markets Through always-on AI optimization, Omio consistently hit CPA targets while maintaining strong ROAS performance across expanding geographies. Within one year, the partnership evolved from a single-country initiative into a cross-border growth engine spanning Europe. Unlike traditional campaign management approaches that rely on manual testing and pause-and-holdout experiments, Appier's Agentic AI dynamically adjusted creative formats and inventory placements in real time. High-incrementality traffic, such as rewarded and interstitial app placements, was scaled intelligently, while unhealthy traffic was automatically blocked, ensuring capital efficiency and eliminating wasted spend. This real-time coordination enabled Omio to move beyond volume-based growth and focus on truly incremental, profitable user acquisition at scale. A Three-Stage Creative Strategy to Balance Scale and ROI A key driver of Omio's success was its structured, three-stage creative strategy designed to balance rapid expansion with sustainable ROI: 1. Data Accumulation Display ads were used to drive initial volume and gather foundational data for AI model learning, building the base for future optimization. 2. Localization & Optimization Multi-language creatives were tested across European markets to identify high-performing segments. Insights revealed that localized Italian and French creatives significantly outperformed English versions, while German and Spanish markets showed a narrower performance gap. Winning incentives were then embedded into interactive formats. 3. Scalable Engagement Playable ads and interactive video formats highlighted Omio's core value propositions, diverse transport options and cost-saving benefits, including scratch-to-get-discount mechanics that encouraged deeper engagement and improved conversion efficiency. By combining localized creative insights with AI-powered optimization, Omio ensured each market received the right message at the right time, supporting both scale and profitability. Unlocking Profitable Global Growth Through continuous testing, iteration, and AI-driven automation, Omio successfully scaled first-purchase performance across its European expansion within one year, consistently meeting CPA targets and maximizing ROI. "Working with Appier helped us scale efficiently into new markets while maintaining strong profitability," said Anastasiia Ivanova, App Performance Marketing Manager at Omio. "In just one year, our collaboration expanded from Spain to 21 countries, consistently meeting our CPA and ROAS goals. Appier truly delivers a managed service experience, building strong, long-term partnerships that drive growth." As Omio continues expanding globally, its collaboration with Appier demonstrates how Agentic AI-powered incrementality measurement and real-time optimization can enable high-quality, sustainable international growth in competitive digital markets. About Omio Omio is a leading global travel app that enables users to plan and book cross-border transportation by comparing and purchasing train, bus, flight, and ferry tickets in one place. Operating in more than 45 countries with over 2,000 trusted transport partners, Omio supports 28+ languages and multiple payment options, delivering a seamless travel experience for millions worldwide. About Appier Appier is an AI-native AaaS company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded with the vision of "Making AI Easy by Making Software Intelligent," Appier helps businesses turn AI into measurable ROI through its Ad Cloud, Personalization Cloud, and Data Cloud, each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making