Full-Time
Mortgage Consultant
Outbound Team
Newrez
1,001-5,000 employees
Nationwide mortgage lender and servicer
No salary listed
Company Does Not Provide H1B Sponsorship
Texas, USA + 5 more
More locations: Florida, USA | South Carolina, USA | North Carolina, USA | Ohio, USA | Michigan, USA
Remote
Must work Sunday through Thursday, 11:00 a.m. to 8:00 p.m. Eastern Time.
Bachelor's, Associate's
 Real Estate (1) |
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 Sales & Account Management (1) |
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- An active NMLS license and successful completion of SAFE are required.
- Origination experience in the mortgage or banking industry is required, including at least 2 years of origination experience.
- A solid understanding of appraisals, title reports, and product guidelines is required.
- Mortgage licenses must be maintained through mandatory annual continuing education.
- Applicants must pass a background check for state licensing.
- Proficiency with the H2O loan origination system, Salesforce customer relationship management platform, Microsoft Outlook, and Microsoft Teams is required.
- Applicants must be able to work efficiently and accurately in a fast-paced environment, make careful decisions, work independently with minimal supervision, and maintain professional communication.
- Employees must have a smartphone meeting company security standards and be able to install applications such as Microsoft Authenticator.
- Originate purchase and refinance loans by responding promptly by phone to company-provided leads from internet, direct mail campaigns, referrals, and other marketing campaigns.
- Engage with consumers, determine their needs, and offer appropriate products.
- Manage the loan pipeline from application through closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals.
- Obtain information necessary to close loans, including credit reports, income verification, and appraisals.
- Ensure compliance with federal and state lending regulations, including the Truth in Lending Act, Real Estate Settlement Procedures Act, and Fair Lending standards, while maintaining accurate documentation.
- Provide customer service and meet individual monthly sales goals.
- Stay informed about developing trends in the mortgage industry.
- Maintain compliance with the Newrez Code of Conduct.
- Perform related duties assigned by management.
- An Associate's Degree or Bachelor's Degree is preferred.
- Inside sales experience is preferred.
- Experience utilizing persuasive communication skills is preferred.
Newrez is a national mortgage lender and servicer offering conventional, government-insured, and jumbo home loans through retail, wholesale, and correspondent channels. It originates loans via a multi-channel platform and may sell many loans on the secondary market while retaining the right to service them, handling the full process from application to loan maintenance. Its edge comes from a broad channel approach and growth through acquisitions like Caliber Home Loans, enabling it to service both its own and third-party portfolios and generate steady servicing income. The company aims to capture a large share of the mortgage market by providing diverse financing options and building scale in both origination and servicing.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Whitemarsh Township, Pennsylvania
Founded
N/A
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Simplify's Take
What believers are saying
- Newrez expanded Matic inside HomeHub on May 27, 2026, targeting insurance savings.
- Freddie Mac securitized Newrez VantageScore 4.0 loans on April 24, 2026.
- Newrez earned 2025 Fannie Mae STAR honors in March 2026, signaling servicing consistency.
What critics are saying
- August 2026 regulators fined Newrez $15.5 million for improper force-placed insurance.
- Washington state separately pursued Newrez over wider insurance-placed violations, extending legal exposure.
- Shellpoint faces a July 2026 New Jersey RESPA suit; foreclosure servicing scrutiny intensifies.
What makes Newrez unique
- Newrez combines origination, servicing, and third-party portfolios under one national platform.
- HomeHub, launched Q4 2025, centralizes servicing, refinance, equity, listings, and support.
- Rezi Mortgage Assistant and VantageScore 4.0 pilots push lender-specific digital distribution forward.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Pet Insurance
Adoption Assistance
Tuition Reimbursement
Employee Assistance Plan
Company News
North Dakota joins $15.5M settlement with mortgage servicer over force-placed insurance. The North Dakota Department of Financial Institutions joined financial regulators from 48 agencies across 47 states in reaching a $15.5 million settlement with NewRez LLC, one of the nation's largest mortgage servicers, over the company's improper use of force-placed insurance on borrowers who already had active homeowners insurance policies. The settlement, announced Wednesday and coordinated by the Conference of State Bank Supervisors, resolves findings from a multistate examination that NewRez had imposed force-placed insurance on more than 4,200 borrowers nationwide whose existing homeowners policies were still active, causing $4.5 million in consumer harm. NewRez, a Fort Washington, Pa.-based mortgage servicer owned by Rithm Capital, self-identified the problem and proactively paid $4.5 million in restitution to affected borrowers before the settlement was finalized. Under the terms of the agreement, the company will also pay $9.9 million in administrative penalties and approximately $1.1 million in costs to be distributed among the participating state regulators. NewRez is further required to implement new controls and conduct enhanced monitoring for loans with force-placed insurance, with an obligation to report to a state regulator executive committee if error rates exceed 5% during monitoring. "The penalties and enhanced monitoring requirements underscore the importance of meeting state requirements to protect consumers," said NDDFI Commissioner Lise Kruse. "Participating in these types of multi-state regulatory efforts illustrates the important role DFI plays in protecting the rights of North Dakota residents." Force-placed insurance is a policy purchased by a lender or servicer when a homeowner's coverage lapses, is cancelled or is deemed insufficient, and the borrower fails to secure replacement coverage. Lenders use it to protect their financial interest in the property, but the coverage typically costs significantly more than a policy a consumer would purchase independently. The District of Columbia led the enforcement team, with assistance from Arkansas, Iowa, Massachusetts and Montana. Washington state did not participate in the multistate settlement, instead pursuing a separate enforcement action against NewRez over what it described as more extensive alleged violations of state law. North Dakota residents with questions about the enforcement action can contact NDDFI Deputy of Non-Depository Division Jan Murtha at [email protected] or call (701) 328-9933.
NewRez reaches $15.5M settlement over improper home insurance charges. The Herald-Mail Aug. 14, 2026, 11:12 a.m. ET * Mortgage servicer NewRez reached a $15.5 million settlement with 47 jurisdictions over improper insurance charges. * The company was accused of charging borrowers for force-placed insurance, even when they already had coverage. * Over 4,200 affected borrowers nationwide will receive a total of $4.5 million in restitution. * NewRez will also pay $11 million in penalties and costs and must enhance its internal controls. Mortgage servicer NewRez has reached a $15.5 million settlement with Maryland and 46 other jurisdictions regarding the company improperly charging borrowers for force-placed insurance, according to the Maryland Department of Labor. "The settlement resolves findings that NewRez improperly charged borrowers for force-placed insurance even when those borrowers already had active homeowners insurance coverage, adding costs on top of the mortgage payments families were already covering," the release states. Marylanders with questions about the NewRez enforcement action should contact Assistant Commissioner of Enforcement Dana Allen at [email protected], the release states. Residents also can visit NMLS Consumer Access to verify a company is licensed to do business in Maryland and to view past enforcement actions. NewRez LLC is one of the country's largest mortgage servicers. It may be known to Maryland borrowers through Shellpoint Mortgage Servicing, its servicing brand. Maryland also will get about $300,000 in civil penalties, which is the 9th highest penalty amount among the 46 states and D.C. participating in the settlement. "Our Office of Financial Regulation is holding financial companies accountable and getting money back for Maryland families," Maryland Labor Secretary Portia Wu said in the release. "Marylanders trust that when they pay their insurance premiums, they won't also be billed a second time for coverage they never needed," Maryland Commissioner of Financial Regulation Antonio P. Salazar said in the release. "This settlement holds NewRez accountable and puts real money back in the pockets of Maryland homeowners," Salazar said. "Force-placed insurance is often required when a homeowner's policy is cancelled, delinquent, or insufficient in coverage and the borrower has not secured replacement coverage. When necessary, a lender, bank, or loan servicer may force the replacement coverage to protect its financial interest in the property, but this coverage is typically significantly more costly than a policy the consumer secures on their own," the release states. NewRez, based in Pennsylvania, worked with state regulators to identify and remediate the issue. The company will return $4.5 million to over 4,200 affected borrowers across the U.S. NewRez also will pay another $11 million in costs and penalties. The company "will be required to implement and conduct enhanced monitoring of loans with force-placed insurance and to strengthen internal controls," the release states. "NewRez neither admits nor denies allegations that it engaged in any wrongdoing or that it violated any applicable laws, regulations, or rules at issue here, as well as with respect to any conduct related to persons identified for redress or remediation in connection with this Agreement," according to the consent order posted at the New York State Department of Financial Services' website. The consent order lists administrative penalties, $9.9 million in total, that NewRez is to pay to each participating state and D.C. based on a formula agreed to by the participating jurisdictions. Those administrative penalties, rounded to the nearest dollar, include: * Maryland: $294,226 * Delaware: $79,396 * District of Columbia: $81,706 * Pennsylvania: $211,066 * Virginia: $233,396 * West Virginia: $77,086 Another almost $1.1 million is to be paid to a group of 12 jurisdictions that participated in the examination and settlement negotiations process, according to the consent order. That includes $109,063 for D.C. and $87,063 for Pennsylvania.
Newrez servicing arm sued in New Jersey over alleged RESPA violations. Homeowner claims Shellpoint gave shifting answers and stalled mortgage assistance efforts Article Summary. A New Jersey homeowner filed suit against Newrez, dba Shellpoint Mortgage Servicing, alleging RESPA and state law violations related to loss-mitigation and account communications. The complaint was filed July 8 and amended July 16. AI Summary A New Jersey homeowner has filed a lawsuit against Newrez LLC, dba Shellpoint Mortgage Servicing, alleging the company engaged in years of unfair mortgage servicing practices that deprived her of a meaningful opportunity to avoid foreclosure. The complaint, filed in the Superior Court of New Jersey, Law Division in Essex County, was brought by homeowner Autumn M. Urling. She claims that Shellpoint repeatedly delayed decisions, provided inconsistent information and mishandled her requests for mortgage assistance, resulting in financial losses and jeopardizing both her home and home-based business. $33.25 /mo bill annually * Unlimited access to HousingWire.com * Exclusive research and housing market data * Subscriber-only newsletters and early access Read one free article now
Newrez surpasses 3,000 volunteer hours for their National Volunteer Challenge 2026. Date Published: June 29, 2026 In celebration of National Volunteer Week (April 19-25, 2026), Newrez hosted its third annual Volunteer Challenge, bringing employees together to give back to their communities. During the month of April, Newrezers outdid themselves and logged a combined 3,219 volunteer hours, close to 500 hours more than the previous year. As in years past, its five core offices participated in a friendly volunteer competition to see which site would make the greatest impact. After two consecutive wins by the Houston office, a new site took the top spot. Its Fort Washington office earned the title of Volunteer Site of the Year in 2026, logging an impressive 762 hours. Its individual competition also highlighted an outstanding contributor. This year's top volunteer, Emily Wascura, logged 256 hours in April. Most of her time was spent with the Foundation for Easton Schools, where she chaperoned nine high school students on an educational trip to France, helping them explore the country's language, culture, art, history and architecture. In addition to the competition, the Community Investment team organized a companywide initiative focused on food insecurity, partnering with six food banks across the country. Newrezers stepped up, with 108 employees volunteering 285 hours to assemble 4,224 bags and boxes that helped distribute 122,649 pounds of food to communities in need. Although the 2026 Volunteer Challenge is complete, Newrez offers benefits to help employees give back all year. Volunteer Time Off. In 2025, about 24% of Newrezers reported volunteer hours. Although not all employees used their paid Volunteer Time Off (VTO) to do so, Newrezers volunteered nearly 12,000 hours. Full-time employees receive 8 hours of paid VTO each year, while part-time employees receive 4 hours. In 2025, 20% of Newrez employees used the benefit, contributing more than 7,000 paid volunteer hours. This program helps employees stay engaged with the causes that matter most to them. Dollars for Doers. Through Dollars for Doers, employees can turn their volunteer time into additional charitable contributions. The program provides $10 for every volunteer hour logged, up to a $1,000 annual cap, which can be donated to eligible nonprofits through the Giving Portal. In 2025, 71% of Dollars for Doers rewards issued were redeemed, so that employees could continue to give back even more. Newrezers continue to demonstrate a strong commitment to supporting their communities, and Newrez look forward to seeing what employees do next. Newrez has assembled a treasure trove of jargon-free information to demystify home-financing and arm you with valuable insights and actionable options.
Newrez targets rising insurance costs with Matic partnership. May 29, 2026 Managing Editor Rising homeowners insurance costs are pushing lenders to expand affordability tools beyond the mortgage itself Newrez is expanding its partnership with digital insurance marketplace Matic, adding real-time homeowners insurance comparison capabilities to its HomeHub customer portal. The integration allows Newrez homeowners to compare personalized homeowners insurance coverage options and receive quotes 24/7 through the HomeHub platform. Customers can also review their current insurance risk assessment and policy protection score, providing additional insight into their coverage needs. The addition builds on Newrez's HomeHub platform, launched in the fourth quarter of 2025, which provides customers with access to loan information, refinance opportunities, home equity management tools, local home listings, and support services. "By fully integrating the Matic platform into the Newrez HomeHub experience, our homeowners will be able to explore real-time insurance savings, similar to how we proactively notify customers when they can save money on their mortgage," said Leslie Gillin, chief commercial officer at Newrez. "Insurance costs have trended up dramatically over the past five years, and we wanted to help proactively mitigate this real pain point our homeowners have been dealing with." The announcement comes amid rapidly rising homeowners' insurance costs. A recent Newrez report, previously covered by NMP, found average premiums increased 64% between 2021 and 2025, with more than one in five states posting increases of at least 75%. The typical annual premium reached $2,625 by the end of 2025, and homeowners in several states now pay close to or more than $4,000 per year. Get the NMP Daily Essential stories, every weekday. Homeowners insurance directly affects monthly housing payments and escrow costs, making premium increases another factor influencing overall borrower affordability. Newrez said homeowners who switched insurance carriers through Matic saved an average of $928 last year, suggesting that actively shopping for coverage may offer borrowers another avenue to reduce monthly housing costs. "We're pleased to expand our partnership with Newrez and bring Matic's network of over 70 carriers to Newrez's digital ecosystem," said Ben Madick, CEO and co-founder of Matic. "Over the past several years, Newrez and Matic have worked together to help homeowners navigate rising insurance costs across the country. This integration makes the process of comparing coverage options more efficient and accessible for Newrez homeowners." According to Newrez, the expanded integration is intended to make insurance comparison shopping a seamless part of the homeowner experience. "We're setting a new standard for homeownership platforms by embedding this new capability directly into HomeHub - meeting homeowners where they are and making it easier for them to save money and navigate their options with greater clarity," Gillin added. *This article was primarily written by a human author. AI tools were used in a limited capacity for research assistance or light editing.