WNS

Global BPM and analytics services provider

Customer Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeIloilo City, Iloilo, PhilippinesNo salary listed

About the Job

Requirements

For the Insurance Account, applicants must be college graduates; no business process outsourcing experience is required.
For the Travel Account, applicants must be high school graduates; six months of business process outsourcing experience is preferred.
Travel Account applicants must have good customer service skills, be willing to work onsite and on shifting schedules, and be able to start as soon as possible.
Applicants educated under the new K-12 curriculum must be Senior High School graduates; applicants under the pre-K-12 curriculum may apply with a high school diploma.
Education documents must be submitted at the time of joining or offer.

Responsibilities

Communicate professionally with customers and resolve specific requests according to process guidelines.
Listen attentively to customer needs, demonstrate empathy, and provide customer support.

Desired Qualifications

Six months of business process outsourcing experience for the Travel Account.

Job Description

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

Insurance Account

Open to college graduates with no BPO experience

Travel Account

Must be a high school graduate, preferably with 6 months BPO experience
Good customer service skills
Willing to work onsite, and on shifting schedules
Can start ASAP

Note: for applicants falling under new K-12 Curriculum, should be graduates of Senior High School, however under the old (before K-12) curriculum HS (High School Graduates are welcome to apply. Education Proofs to be submitted at the time of Joining/Offers.

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves

To process your application onsite kindly visit our Career Hub from 10 AM - 4 PM, Mondays - Fridays at: G/F Two Techno Place, Megaworld Blvd. Iloilo Business Park, Mandurriao, Iloilo City

Please bring your updated CV, valid IDs and other supporting documents.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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