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Associate Degree or equivalent work experience. Bachelor’s degree preferred.
- 2-4 years proven experience in client support, customer service, or a related role.
- Expertise in Contractual Obligations: Deep understanding of contractual commitments, serving as a trusted internal subject matter expert (SME) to assist other departments with client-related inquiries and ensure compliance.
- Advanced Communication Skills: Exceptional ability to convey complex information clearly and foster open dialogue with clients.
- Data Analysis and Reporting Proficiency: Strong understanding of operational metrics to effectively track and analyze client data.
- SaaS Product Knowledge and Adaptability: Familiarity with SaaS products and a quick learner of industry-specific tools and practices.
- Proactive Problem-Solving with a Customer-Centric Focus: Anticipates client needs and resolves issues proactively with a customer-first mindset.
- Exceptional Multitasking and Prioritization Skills: Effectively manages multiple client accounts and shifting priorities while maintaining high service levels.
- Strong Organizational Skills and Detail Orientation: Highly organized with meticulous attention to detail in managing renewals and commercial activities.
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United States: AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
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Canada: Province of Ontario
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero’s privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero’s recruiting team directly at [email protected].