Full-Time
Integrations and Technical Support Lead
Multiple Teams
Posted on 8/21/2025
ezCater
501-1,000 employees
Digital marketplace for business catering.
Compensation Overview
$78k - $135k/yr
No H1B Sponsorship
Boston, MA, USA
Hybrid
Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office.
 IT & Security |
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- Proven ability to resolve complex technical issues under pressure, with strong problem-solving and decision-making skills.
- Advanced understanding of how data integrations support and drive business objectives.
- Significant experience (5+ years) with API integrations and business-to-business data exchanges.
- Outstanding written and verbal communication skills; able to convey technical concepts to both technical and non-technical audiences.
- Deep curiosity and a creative mindset for tackling unique and ambiguous integration challenges.
- Expert working knowledge of REST and GraphQL APIs, and fluency in interpreting JSON, XML, and complex data structures.
- Strong operational background troubleshooting modern integrations, including debugging, monitoring, and root cause analysis.
- Demonstrated ability to lead or mentor junior engineers or integration specialists in a fast-paced SaaS environment.
- Lead technical onboarding of new API integrations for restaurant brands and third-party vendors, guiding complex solution design and execution.
- Diagnose and resolve advanced issues related to integrations, acting as a key escalation resource for high-impact troubleshooting.
- Deliver technical training and mentorship to internal teams and external partners, elevating integration expertise across the organization.
- Develop, document, and continually enhance API integration processes and best practices.
- Collaborate closely with Project Managers, Implementation Consultants, Trainers, and Technical Leads, ensuring cross-team integration goals are met.
- Maintain strong relationships with clients and vendors—communicating effectively via email, video, and screen sharing across North America.
- Provide technical leadership during UAT, onboarding, and product development cycles, proactively identifying areas for improvement.
- Advocate and execute on opportunities for innovation, personal learning, and technical skill-building.
- Drive operational excellence by evaluating integration landscapes, surfacing risks, and championing the adoption of modern standards.
- Hands-on experience integrating procurement systems (e.g., Coupa, SAP Ariba, Oracle Procurement Cloud, etc.) and a solid understanding of procurement workflows and related business processes.
ezCater is a digital marketplace connecting businesses with over 100,000 restaurants to provide catering for meetings, events, daily employee meals, and hybrid offices. Businesses use the platform to search, compare menus and prices, place orders, and manage billing, with features like expense reporting, monthly invoicing, tax-exempt ordering, and 24/7 support. It differentiates itself by aggregating a large restaurant network in one marketplace focused on business catering and offering business-friendly tools and rewards. Its goal is to make ordering catering for businesses easy and scalable, providing a wide choice of options, streamlined billing, and reliable support for any group size, dietary need, or budget.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$433.8M
Headquarters
Boston, Massachusetts
Founded
2007
Simplify's Take
What believers are saying
- 91% of workplaces plan same or increased food spending in 2026.
- Daily meal programs spiked 26% year-over-year amid hybrid mandates.
- MISSION BBQ and 7-Eleven onboarded in 2026 boost partner network.
What critics are saying
- DoorDash erodes share via lower-commission B2B catering platform.
- New COO Parikh fails to curb restaurant churn by November 2026.
- Chick-fil-A app locks corporate clients, collapsing Relish growth.
What makes ezCater unique
- ezCater targets $60B U.S. corporate catering market exclusively.
- ezEnterprise integrates with SAP Concur and Workday for spend management.
- ezManage equips 125,000 restaurant partners with high-volume order tools.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Stock Options
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 1%ezCater, the leading US food tech platform for workplaces, has appointed Shaila Parikh as chief operations officer. Parikh brings over 20 years of experience in operations, strategy and consulting at high-growth companies. As COO, Parikh will oversee customer care and supply chain operations serving ezCater's enterprise customers and restaurant partners nationwide. She previously held leadership roles at Papa, Lyft and DaVita Kidney Care, where she drove profitability and reduced operational costs whilst improving customer experience. ezCater connects workplaces with over 100,000 restaurants across the US, providing flexible solutions for employee meals and meetings. The platform helps restaurants grow their catering business by bringing them high-value customers.
ezCater appoints Shaila Parikh as Chief Operations Officer. Parikh will lead customer care and operations to drive end-to-end supply chain effectiveness ezCater, the #1 food tech platform for workplaces in the US, announced today that Shaila Parikh has joined the company as Chief Operations Officer, effective February 4, 2026. BOSTON-(BUSINESS WIRE)-ezCater, the #1 food tech platform for workplaces in the US, today announced the appointment of Shaila Parikh as its new Chief Operations Officer (COO). Parikh brings more than 20 years of experience in operations, strategy, and consulting at high-growth companies to ezCater. As COO, she will lead ezCater's customer care and supply chain operations to serve the company's enterprise customers and restaurant partners nationwide. "Shaila's experience in scaling marketplaces and leading operations in high-stakes environments is exactly what ezCater needs," said Nihad Rahman, CEO, ezCater. "Her track record of building data-driven teams will be invaluable to the success of our customers' food programs and our restaurant partners' catering businesses." Parikh's previous experience includes leadership roles in operationally intensive environments such as Papa, Lyft, and DaVita Kidney Care. Her success in driving profitability and reducing operational costs, while improving customer experience, uniquely position her to serve as ezCater's COO. "ezCater solves the complexity behind workplace food - making it easy for enterprises to feed their teams at scale - while helping restaurants grow their catering business," said Parikh. "After two decades building operations in marketplaces and high-growth companies, I'm excited to modernize operations at ezCater and deliver even greater value to our customers and partners." About ezCater ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
ezCater, the leading US workplace food tech platform, has launched a Slack integration to streamline employee meal programmes. The integration embeds ezCater's Relish service directly into Slack, enabling workers to view menus, order meals and receive delivery updates without switching applications. The integration features automated reminders, one-click reordering, real-time delivery notifications and in-app meal ratings. According to ezCater's 2025 Lunch Report, workers skip lunch at least once weekly, though 88% acknowledge hunger impairs performance. AppFolio reported a 14% increase in lunch participation after implementing the integration. ezCater brings individually packaged meals from local restaurants to workplaces, with organisations setting subsidies and schedules whilst employees select their own meals. The integration is available today.
MISSION BBQ joins ezCater to scale its catering program and serve America's workplaces. MISSION BBQ has selected ezCater as its first-ever third-party marketplace partner MISSION BBQ is now available on ezCater, the #1 food tech platform for workplaces in the US. BOSTON-(BUSINESS WIRE)-ezCater, the #1 food tech platform for workplaces in the US, today announced that MISSION BBQ has joined its platform to grow the brand's catering program. All 152 MISSION BBQ locations are now available on ezCater, marking the restaurant's first appearance on a third-party marketplace. MISSION BBQ joined ezCater to reach high-value business customers across the country - from offices and distribution centers to hospitals, universities, and sports teams. The relationship gives the fast-casual restaurant access to large workplace food orders without the costs of building a corporate sales team. MISSION BBQ is known for its active commitment to honoring America's military service members, police officers, and firefighters. Their launch on ezCater comes just before Veterans Day, offering workplaces a meaningful way to show appreciation for their teams while supporting a mission-driven restaurant. "By partnering with ezCater, we are unlocking a significant new revenue stream, while deepening our mission to serve great food and honor those who serve," said Bill Kraus, Founder, MISSION BBQ. "It is the most efficient way to expand our catering program and bring our barbecue to workplaces for team lunches, meetings, events, and more." The average order value for MISSION BBQ ezCater orders is more than $430. MISSION BBQ expects this channel to become a key growth driver for the brand, with ezCater orders becoming as much as 3% of their total business. "The role of food in the workplace has fundamentally changed from a simple perk to a critical way to build a better on-site experience," said Cindy Klein Roche, Chief Growth Officer, ezCater. "We're thrilled to bring MISSION BBQ to workplaces nationwide because they reliably deliver the kind of memorable meals that help our customers build a stronger, more connected culture." Workplaces can place catering orders from MISSION BBQ by visiting ezcater.com or using the ezCater app. For independent operators and national restaurant chains looking to grow and manage their catering businesses, visit https://www.ezcater.com/grow. About ezCater ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com. About MISSION BBQ MISSION BBQ opened its doors for business on September 11, 2011, 10 years after the world changed. We believe there is nothing more American than BBQ. And nobody more American than the brave men and women who have sworn to protect and serve Our Communities and Our Country. We do what we do for the love of our soldiers, firefighters, police officers, and first responders - all our loved ones in service. We set across this great land from Texas to Kansas City, the Carolinas to St. Louis...to discover the secrets of great BBQ. Every day we strive to serve you authentic BBQ made from the freshest, most delectable ingredients, and serve it to you in a patriotic dining room filled with tributes to those who've made Our Country great, given to us by the people who earned them. Stop by at 12 noon as we sing Our National Anthem. Everyday. For more information about MISSION BBQ: http://mission-bbq.com/
ezCater, the #1 food tech platform for workplaces in the US, today announced the appointment of Amine Bouayad as its new Chief Product and Technology Officer (CPTO).