Full-Time
Customer Service Representative
City of Marietta, GA
201-500 employees
Municipal government delivering city services
Compensation Overview
$17 - $19.41/hr
Marietta, GA, USA
In Person
On-site Monday through Friday; no remote options.
 Customer Experience & Support (1) |
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- High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
- Ability to speak English clearly and interact with customers effectively and courteously.
- Knowledge of general office procedures and appropriate professional dress.
- Skill using a personal computer to retrieve and enter account information into a database and operate modern office equipment, including a calculator, copier, fax machine, switchboard, and credit card processor.
- Knowledge and skill using business mathematics.
- Ability to accurately record numeric and other information into the billing database.
- Ability to work under deadlines and pressure so that related work is completed by the end of the business day.
- Successful candidates are required to submit to a drug screen and background inquiry.
- Assist customers by phone or in person with billing inquiries and complaints.
- Process applications for connection, disconnection, or transfer of utility service by phone or in person.
- Verify that there are no outstanding or delinquent accounts before processing connection or transfer of service.
- Determine required commercial deposit amounts by calculating based on the size and type of each account.
- Complete customer letters of credit.
- Determine printing priority for work orders distributed to service workers for initiation or termination of service.
- Track late deposit assessments and notify customers or disconnect service.
- Verify inspections before processing applications to install permanent electrical meters.
- Enter requests for refund checks from overpaid accounts into the computer system.
- Process and complete non-payment service orders and generate disconnection orders for returned checks and payment agreements.
- Generate service orders to verify that service was disconnected for non-payment.
- Request checks to reimburse the cashier's petty cash.
- Enter meter readings into the computer system to ensure proper billing.
- Record results and assign charges for electric and water meter tests, then mail appropriate correspondence to customers.
- Handle returned checks from banks by debiting accounts with necessary charges.
- Generate charges to customer accounts for established fees.
- Process accounts for addition to the budget billing program.
- Code accounts in the computer system for health hardships and senior discounts.
- Process credit card payments by phone.
- Assist the Final Billing Representative by transferring balances to active accounts and entering check requests for overpayments on final bills.
- Relieve the Switchboard Operator daily during lunch hours and vacation as assigned.
- Perform other related duties as required.
- Ability to speak Spanish as a second language.
Marietta, Georgia operates as a municipal government serving residents and businesses with utilities (Marietta Power & Water), sanitation, roads, parks, public safety, planning, zoning, and code enforcement. Its government uses a Mayor-Council-Manager system, where the elected council sets policy and a City Manager handles daily operations. The city differentiates itself through its department structure and an active Economic Development division that offers incentives to attract and retain businesses. Its goal is to provide reliable services, maintain infrastructure, ensure public safety, preserve community character, and foster economic growth for large employers and small firms.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Marietta, Georgia
Founded
1834
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Simplify's Take
What believers are saying
- May 4, 2026 Larry Ceminsky Park opened after $1.5 million in upgrades.
- FY2027 hearing on June 1, 2026 showed $80.9 million general fund support for core services.
- July 18, 2026 Knox Park disputes show active downtown-adjacent property value and redevelopment fights.
What critics are saying
- June 17, 2025’s 108 MW Bells Ferry data center intensifies resident backlash over land use.
- January 27, 2026 settlement paid $520,000 for 329 Allgood Road, signaling ongoing litigation costs.
- Marietta Water raised rates in February 2026 after wholesale cost increases; affordability pressure follows.
What makes City of Marietta, GA unique
- Marietta controls its own water, sewer, power, and municipal court systems.
- FY2027 budget totals $433.2 million, proving unusually large operating scale for a city.
- Downtown Marietta Development Authority and Lockheed Martin anchor a durable local tax base.
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Benefits
Flexible Work Hours
Company News
Marietta's Public Works department receives distinguished awards. Home Posted on August 04, 2026 August 8, 2026 Communications Manager 770-794-5509 MARIETTA, GA - The City of Marietta's Department of Public Works received two distinguished awards given at the Georgia Chapter of American Public Works Association (APWA) Annual Awards Banquet on July 9th. These recognitions include Public Works Manager of the Year and Project of the Year awards for the State of Georgia. The Georgia Chapter APWA's Awards Program honors outstanding public works employees, individuals, groups, and projects, representing the best achievements in the public works profession in Georgia. "These awards reflect the exceptional quality of our Public Works staff and the high level of service they provide," said Mark Rice, the City's Director of Public Works. "This recognition speaks to the professionalism found throughout our department. Our employees take great pride in their work and remain committed to finding effective solutions that benefit the community." The awards received are as follows: * The 2026 Public Works Manager of the Year (Administrative) was awarded to Scott Stokes, Deputy Director of Operations, in recognition of his more than 49 years of local government experience, strong leadership and continued commitment to public service. Since joining the City of Marietta in 2018, he has overseen employees across the Fleet, Sanitation, Streets and Traffic divisions and helped lead major initiatives, including the Fleet building expansion, Sanitation roll cart conversion, improved collection routing, numerous construction and maintenance projects, and the department's achievement of APWA accreditation. He is also recognized for maintaining a high standard of customer service, supporting emergency operations, mentoring public works professionals, and consistently prioritizing the safety of employees. * The 2026 Structures Project of the Year (<$1 Million) was awarded to the City for the Lake Dodd Pipe Crossing Project for the department's innovative rehabilitation of a failing double-barreled stormwater system beneath a heavily traveled roadway. Faced with major utility conflicts that prevented a traditional pipe replacement, Public Works developed an alternative approach that allowed the road to remain open with only minimal lane closures. The project included replacing the most damaged pipe sections, manually clearing approximately 300 feet of debris, stabilizing underground voids, installing cured-in-place pipe lining, constructing a new outlet headwall and improving erosion control and pedestrian accessibility. Managed and inspected by City staff, the $556,837 project was completed in approximately two and a half months, ahead of the 120-day schedule, while maintaining public access and minimizing impacts to nearby businesses, emergency services and motorists.