Customer Service Representative
$17 - $19.41/hr
Junior
Marietta, GA, USA
In PersonOn-site Monday through Friday; no remote options.
Customer Experience & SupportCustomer Support
About the job
Requirements
- A high school diploma or GED and at least two years of related customer service experience in a similar operation are preferred.
- A pleasant speaking voice in English and the ability to interact with customers effectively and courteously are required.
- Knowledge of general office procedures and professional dress, and skill using a personal computer to retrieve and enter account information into a database and to operate modern office equipment such as a calculator, copier, fax, switchboard, and credit card processor are required.
- Knowledge of business mathematics and the ability to accurately record numeric and other information into the billing database are required.
- The ability to work under deadlines and pressure and complete related work by the end of the business day is required.
- Successful candidates must submit to a drug screen and background inquiry.
Responsibilities
- Assist customers by phone or in person with billing inquiries or complaints.
- Process applications to connect, disconnect, or transfer utility service by phone or in person.
- Verify that there are no outstanding or delinquent accounts before processing service connections or transfers.
- Calculate required commercial deposits based on the size and type of each account.
- Complete letters of credit for customers.
- Determine the printing priority for work orders distributed to service workers to initiate or terminate service.
- Track late deposit assessments and notify customers or disconnect service.
- Verify inspections before processing applications to install permanent electrical meters.
- Enter requests for refund checks for overpaid accounts into the computer system.
- Process and complete nonpayment service orders and generate disconnection orders for returned checks and payment agreements.
- Generate service orders to verify that service has been disconnected for nonpayment.
- Request checks to reimburse the cashier's petty cash.
- Enter meter readings into the computer to ensure proper billing.
- Record results, assign charges for electric and water meter tests, and mail the appropriate correspondence to customers.
- Handle checks returned by banks by debiting accounts with the necessary charges.
- Generate charges to customer accounts for established fees.
- Process accounts for addition to the budget billing program.
- Code accounts in the computer system for health hardships and senior discounts.
- Process credit card payments by phone.
- Assist the Final Billing Representative by transferring balances to active accounts and entering check requests for overpayments on final bills.
- Relieve the Switchboard Operator daily during lunch hours and vacations as assigned.
- Perform other related duties as required.
Desired Qualifications
- The ability to speak Spanish as a second language is preferred.
About the company
Marietta, Georgia operates as a municipal government serving residents and businesses with utilities (Marietta Power & Water), sanitation, roads, parks, public safety, planning, zoning, and code enforcement. Its government uses a Mayor-Council-Manager system, where the elected council sets policy and a City Manager handles daily operations. The city differentiates itself through its department structure and an active Economic Development division that offers incentives to attract and retain businesses. Its goal is to provide reliable services, maintain infrastructure, ensure public safety, preserve community character, and foster economic growth for large employers and small firms.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Marietta, Georgia
Founded
1834
Get referred to City of Marietta, GA
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Simplify's Take
What believers are saying
- FY2027 general fund rises to $80.9 million, preserving core municipal hiring capacity.
- 2026 sewer and water replacements address aging infrastructure before failures spread.
- January 2026 water and wastewater rate increases fund system upgrades and operating resilience.
What critics are saying
- 2024 audit remains unfinished, with state investigation into $156,881.50 of questioned payments.
- Upper ER Sewer Replacement runs through early 2027, disrupting roads near Kennestone Regional Medical Center.
- A 2026 surety notice could raise bonding costs and strain future city financing.
What makes City of Marietta, GA unique
- Marietta Power & Water gives the city direct control over utilities and reliability.
- FY2027 budget totals $433.2 million, supporting police, fire, public works, and development.
- Lockheed Martin and Dobbins Air Reserve Base anchor Marietta's employer base.
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Benefits
- Flexible Work Hours