EyeSouth Partners

Physician-led MSO providing ophthalmology practice management

Front Desk Associate

Clinical Support & Patient AdministrationPosted on Nov 5

Full-timeJacksonville, FL, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent years of related experience is required.
Strong reliability, attendance, and punctuality are required.
The associate must exercise sound judgment when responding to inquiries and know when to route inquiries to the next level.
Strong interpersonal and communication skills are required.
Attention to detail and organizational skills are required for accurate data entry and insurance verification.
A basic understanding of healthcare insurance payors and programs is required.
The associate must be able to multitask in a fast-paced environment.
Familiarity with healthcare regulations, including HIPAA and privacy laws, is required.
Basic math and cash-handling skills are required.
Customer service skills are required.

Responsibilities

Greet patients warmly and verify appointment details.
Collect required documentation, including identification, insurance cards, and referral forms.
Book, confirm, and reschedule appointments.
Verify insurance eligibility and benefit coverage for in-office visits, procedures, and tests.
Collect co-payments and outstanding balances, calculate and communicate patient financial responsibility, and document it in the practice management system.
Explain billing procedures.
Enter data accurately in the practice management system and verify existing information.
Prepare charts before clinic as needed, including printing routers and face sheets.
Complete medical-record requests received directly from patients.
Complete assigned appointment-rescheduling queue tasks in a timely manner.
Monitor and complete appointment recall and reminder tasks according to practice standard operating procedures.
Answer phones and respond to inquiries.
Relay messages between patients and clinical staff.
Maintain protected health information in accordance with HIPAA and PHI guidelines.
Handle consent forms and paperwork in compliance with HIPAA.
Interact respectfully and caringly with internal and external customers.
Accept packages, mail, and other supplies from outside vendors.
Maintain a clean, organized, and welcoming reception area.
Provide clear information about services, wait times, and policies.
Address patient concerns professionally and respectfully.
Photocopy and fax records and forms according to established policies and procedures.
Maintain patient confidentiality.
Participate in orientation or instruction of new administrative personnel as requested by management.
Complete additional tasks or projects as directed.
Attend daily huddles and regularly scheduled team meetings.
Participate in onboarding and training new front desk associates and other administrative team members as assigned.

Desired Qualifications

Nextech/ICP experience is strongly preferred.
At least one year of medical office experience is strongly preferred.
Understanding of medical terminology is preferred.

Company Overview

At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate and honest eye care for every stage of life. And treat them like members of our family—because they are.

Living Our Vision: They say seeing is believing. But we say it’s much more than that. Seeing is how the story of our life is told. A journey that unfolds through your very own eyes. A journey we’re on together, every step of the way—from a child’s first eye exam, to their first pair of glasses and contacts, to LASIK, and even cataracts, we help you see the world better at every stage in your life. Any age, any problem, any time, we will be there. That’s because at Atlantic Eye Institute we believe in the power of seeing things clearly.

Every vivid color. Every precise movement. Every memory. And so, our team remains committed to you, from the most advanced technology and personalized care to being available 24/7 and always doing the right thing. This is our vision for you: A world where seeing isn’t just believing; seeing clearly is living fully. That’s why at Atlantic Eye Institute, we not only help improve your vision—we help you Live Your Vision.

We invite you to join our team!

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, verifying insurance benefits, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

Greets patients warmly and verify appointment details.
Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
Books, confirms, and reschedules appointments
Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
Explains billing procedures
Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
Completes medical records requests that come directly from the patient
Completes assigned tasks as related to the appointment rescheduling queue timely
Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
Answers phones and responds to inquiries
Relays messages between patients and clinical staff
Maintains protected health information in accordance with HIPPA/PHI guidelines
Handles paperwork such as consent forms and HIPAA compliance
Interacts with all internal and external customers in a caring and respectful manner.
Accepts deliveries of packages, mail, and other supplies from outside vendors.
Maintains a clean, organized, and welcoming reception area for all patients and visitors
Provides clear information about services, wait time, and policies
Addresses patient concerns professionally and respectfully.
Photocopies and faxes records and forms according to established policies and procedures.
Maintains patient confidentiality.
Participates in orientation/instruction of new administrative personnel as requested by management.
Contributes to the team effort by completing additional tasks/projects as directed.
Attends daily huddle and regularly scheduled team meetings
Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

QUALIFICATIONS/REQUIREMENTS

High School Diploma or the equivalent years related experience required
Nextech/ICP experience strongly preferred
Minimum of 1-year medical office experience strongly preferred

Strong reliability with good attendance and punctuality.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

KEY SKILLS

Strong interpersonal and communication skills
Attention to detail for accurate data entry and insurance verification; strong organizational skills
Basic understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws)
Basic math and cash handling
Excellent customer service skills

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package

We also offer the following benefits for FREE:

Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

EyeSouth Partners

Physician-led MSO providing ophthalmology practice management

EyeSouth Partners is a physician-led management services organization (MSO) for eye care, affiliating with ophthalmology and optometry practices. It handles non-clinical, administrative work so doctors can focus on medical and surgical eye care. The company provides capital for growth, technology investments, strategy, and operational support such as revenue cycle management, payer contracting, staffing, and doctor recruitment. Physicians remain clinically autonomous and keep their local brand identity while joining a larger network. EyeSouth differs from others by being doctor-led, maintaining clinical autonomy and local branding within a nationwide affiliate network, and pursuing growth through acquisitions and partnerships under private equity ownership. The goal is to grow a large, nationwide network of affiliated eye care practices and ambulatory surgery centers, improve practice operations, expand patient access, and provide financial security for staff and physicians.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Sandy Springs, GA
Founded: 2017

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