Lead Production Application Support/Site Reliability Engineer

WHAT IS THE OPPORTUNITY?

The Lead Production Application Support/SRE will be responsible for supporting the application stack and spearheading the development, and implementation of Site Reliability Engineering solutions for all applications within City National Bank (CNB), an RBC company. This team will work collaboratively with teams across several lines of business and other Technology and Operations partners as a requirement to succeed in its mandate. This individual will need advanced knowledge and experience working in an application support and/or technology operations organization, with a keen interest to implement SRE good practices. They should be able to take on a production support role and part with the SRE team in Consumer Banking, Commercial Banking or Operations.

WHAT WILL YOU DO?

• Perform application production support role including off-hours support.
• Lead and own the complete application support stack for a particular business area.
• Lead and assist in incident management and problem management for applications in scope
• Ensure availability and uptime of applications in scope, as per service level objectives.
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties
• Spearhead the development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications
  Improve reliability, quality, and time-to-market of our suite of software solutions.
• Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities.
• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope
• Supports unit’s goals to adopt automation solutions for applications in scope
• Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads
• Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning.

WHAT DO YOU NEED TO SUCCEED?

Must have

• Minimum 4+ years of related experience in Application support and Operations (SRE, DevOps, Cloud, Data)
• Lead a team and own application stack for a complete business area.
• Advanced knowledge of industry practice (Financial Institution) with a focus on SRE
• Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs). 
• Able to automate simple tasks to reduce the toil and increase operating system efficiency.
• Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana)
• Effective negotiation skills, and stakeholder management
• Excellent communication skills, direct style

Nice-to-have: 

• Experience working as an SRE within the Financial Trading Industry

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#TECHPJ

#LI-POST

Job Skills

Agile Methodology, Group Problem Solving, IT Systems Integration, Product Services, Results-Oriented, Software Development Life Cycle (SDLC), Strategic Thinking, System Applications, System Integration Testing (SIT), Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-02-092026-04-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.