Operations Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The City Operations team drives business growth and operational performance across Australia and New Zealand. We turn business insights into actionable strategies and work closely with cross-functional teams to deliver measurable results.

This role combines operations strategy, data analysis, and hands-on AI and automation development. You will identify business opportunities and process bottlenecks, build practical tools and workflows, and help the team adopt more efficient ways of working. We are looking for someone who can take a business problem from initial analysis through solution design, implementation, and impact evaluation.

Role Responsibilities

• Develop and execute operational strategies through business analysis, opportunity identification, and ongoing performance tracking.

• Review day-to-day operational processes, identify efficiency bottlenecks, and build workflows using AI, data analysis, and automation tools. Applications include data processing, KPI monitoring, anomaly alerts, and report generation.

• Develop reusable tools, workflows, and operating practices, and support their adoption to strengthen the team’s analytical, execution, and AI capabilities.

• Collaborate with Operations, Product, Algorithms, and Engineering teams to test, launch, and roll out tools and workflows, continuously improving usability, reliability, and business impact.

Role Qualifications

• A bachelor’s degree or above, preferably in Computer Science, Mathematics, Statistics, Data Science, Engineering, or a related field.

• Relevant experience in operations strategy, data analysis, or business process improvement, with hands-on experience building workflows using AI, code, or automation platforms.

• Strong business understanding and analytical thinking, with the ability to translate operational challenges into clear analytical approaches and practical solutions.

• Practical experience applying AI and building multi-step workflows that connect large language models, data sources, and business tools through automation platforms or code.

• Proficiency in SQL and working knowledge of Python for data processing, scripting, and API integration, with the ability to independently build, debug, and maintain practical tools.

• Strong execution and project delivery skills, with the ability to take solutions from requirements gathering and prototyping through rollout and adoption, and measure their impact on efficiency and business outcomes.

• Strong communication, collaboration, and knowledge-sharing skills, with the ability to help colleagues adopt AI tools and communicate effectively in English in day-to-day work.

• Reducing manual work, improving analytical efficiency, or delivering better business outcomes through automation would be an advantage.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms