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All Accor

Global hotel management, franchising, loyalty program

Restaurant Manager

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeIsla Mujeres, Quintana Roo, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Hospitality, Gastronomy, Administration, or a related field.
  • Substantial experience in restaurant operations and administration.
  • Comprehensive knowledge of dining-room service, kitchen operations, bar service, and operational controls.
  • Experience managing restaurant budgets, sales, costs, and profitability.
  • Ability to lead, train, and develop teams.
  • Experience implementing quality, service, and food-safety standards.
  • Proficiency with point-of-sale systems, inventory systems, and operational and financial reporting.
  • Availability to work rotating schedules and attend to restaurant operations as needed.

Responsibilities

  • Oversee the restaurant's daily operations, ensuring that all operational aspects are carried out efficiently.
  • Manage and train restaurant staff, including captains, waiters, bussers, hosts, and bartenders.
  • Ensure compliance with health and food-safety regulations, including Cristal standards.
  • Develop and implement strategies to increase sales.
  • Monitor guest satisfaction and address complaints or problems.
  • Coordinate with the beverage department to ensure a complementary, high-quality offering.
  • Ensure staff follow customer-service policies and standard operating procedures.
  • Ensure customer-satisfaction targets are met and manage guest-satisfaction strategies, including NPS.
  • Manage maintenance and repairs of restaurant equipment.
  • Implement and oversee ongoing training programs for restaurant staff.
  • Resolve staff conflicts and handle difficult customer situations.
  • Create a positive and motivating work environment for the restaurant team.
  • Plan and coordinate staff allocation based on demand and special events.
  • Monitor and analyze sales trends to adjust strategies.
  • Ensure compliance with local laws and regulations governing alcohol service.
  • Visit every table at least once during service.
  • Implement sustainable and responsible practices in restaurant operations.
  • Present a quarterly plan for restaurant improvements and innovations.
  • Actively participate in and motivate the team to achieve company-wide and departmental objectives.
  • Contribute daily to non-package revenue.
  • Take responsibility for the Cristal program for the assigned cost center.
  • Conduct surveys and collect guest feedback to improve service.
  • Establish and maintain relationships with VIP and frequent guests to provide personalized service.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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