Full-Time

User Operations Lead

Confirmed live in the last 24 hours

OpenAI

OpenAI

1,001-5,000 employees

Develops safe and beneficial AI technologies

Compensation Overview

$285k/yr

Senior, Expert

San Francisco, CA, USA

Hybrid work model of 3 days in the office per week; relocation assistance offered.

Category
Customer Experience & Support
Customer Support
Required Skills
Data Science
Requirements
  • More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.
  • Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
  • Excellent project management skills, with a track record of successfully leading cross-functional projects.
  • Strategic thinking with the ability to contribute to high-level planning and decision-making.
  • A collaborative mindset with the ability to work effectively across various departments.
  • Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies.
Responsibilities
  • Lead and support a team of customer support engineers, ensuring they have the tools, guidance, and mentorship needed to excel.
  • Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance both individual and team growth, driving excellence across the board.
  • Act as a bridge between the team and other departments, facilitating seamless communication and ensuring collaborative success on cross-functional initiatives.
  • Oversee and actively contribute to user operations projects, representing the generalist teams in leadership discussions and ensuring the successful execution of key initiatives.
  • Contribute to the development of innovative strategies that drive the efficiency, scalability, and growth of the user operations team, aligning with organizational goals.
  • Partner with engineering teams to resolve complex customer issues, while generating valuable insights to inform product development and GTM strategies.
  • Handle escalated customer or partner engagements with professionalism, ensuring OpenAI is well-represented in challenging situations and complex builds.

OpenAI develops artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models that can perform various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the capabilities of their AI systems. What sets OpenAI apart from competitors is its capped profit model, which limits the amount of profit the company can make, ensuring that excess profits are used to maximize the social benefits of AI. OpenAI's goal is to ensure that artificial general intelligence (AGI) is developed safely and ethically, serving a diverse clientele that includes businesses, researchers, and developers.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$63B

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Flex processing offers cost-effective AI solutions, boosting adoption among smaller companies.
  • Potential Windsurf acquisition could enhance OpenAI's AI-powered software development capabilities.
  • 'Memory with Search' feature improves ChatGPT's user experience with personalized interactions.

What critics are saying

  • Increased competition from AI startups like Anthropic could challenge OpenAI's market position.
  • Windsurf acquisition may cause financial strain if expected benefits aren't realized.
  • Cheaper AI processing options might reduce profit margins, affecting financial sustainability.

What makes OpenAI unique

  • OpenAI's capped profit model ensures ethical AI development and social benefit focus.
  • Integration with EventCatalog expands OpenAI's reach in event management and planning sectors.
  • GPT-Image-1 API offers advanced image generation capabilities for developers.

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Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Growth & Insights and Company News

Headcount

6 month growth

35%

1 year growth

33%

2 year growth

27%
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