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All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

Desktop Support Technician

Full-Time
No salary listed
Junior
Cranberry Township, PA, USA
In PersonOn-site work is required in Cranberry and Rochester.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • At least 1 year of experience as a computer or network technician, or an equivalent combination of education and experience.
  • Advanced knowledge of PC repair and configuration.
  • Advanced knowledge of Microsoft Windows operating systems.
  • Advanced knowledge of Microsoft Office applications.
  • Advanced knowledge of software deployment tools such as System Center Configuration Manager or similar platforms.
  • Intermediate knowledge of Transmission Control Protocol/Internet Protocol networking concepts.
  • Intermediate knowledge of Windows networking and security.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently and collaboratively within a team.
Responsibilities
  • Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
  • Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
  • Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
  • Ensure timely resolution of service tickets in alignment with departmental service-level expectations.
  • Support hardware and software upgrades, system implementations, and technology rollouts.
  • Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service-plan management.
  • Support and maintain software management systems, including deployment and patch-management platforms such as System Center Configuration Manager or similar tools.
  • Support, maintain, upgrade, and troubleshoot multimedia systems, including projectors, video displays, videoconferencing systems, and interactive whiteboards.
  • Provide on-site and remote support for conference-room technologies and executive presentations as needed.
  • Develop and implement automated technology solutions using scripting tools such as PowerShell.
  • Identify process-improvement opportunities to enhance efficiency and reduce recurring technical issues.
  • Analyze support-data trends to recommend proactive solutions.
  • Develop and deliver end-user training materials and sessions as required.
  • Mentor junior support technicians and provide technical guidance.
  • Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

About the company

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All Lines Technology

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All Lines Technology provides IT solutions and managed services through a 24/7 help desk, cybersecurity, cloud, endpoint lifecycle management, data center and networking, Microsoft services, AI-driven digital transformation, and IT staff augmentation. Its offerings work by combining proactive monitoring and management of IT infrastructure with security, cloud adoption, and skilled staffing to keep organizations running smoothly; services span from ongoing managed IT and support to specialized projects and staff augmentation. The company differentiates itself as a woman-owned, regional provider with a broad, end-to-end suite of IT services across education, healthcare, manufacturing, legal, finance, and government sectors, backed by local offices in Pennsylvania and Ohio and a commitment to customer-focused support. Its goal is to help 600+ customers optimize technology, secure their environments, modernize infrastructure, and enable digital transformation and reliable IT staffing.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Cranberry Township, Pennsylvania

Founded

2000

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