Test Centre Administrator

Pearson Professional Assessment (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries. 

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Taipei.

Working Arrangements

• Initially a 12-month casual role .

• Working hours are not fixed and will vary, Monday - Friday 7:00am - 9:30pm and Saturday 7:00am - 7:30pm.

• Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance.

• Flexible approach to working is essential as opening hours can vary according to business need.

• Hour rate at NT$245.00/hour.

Role

To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.

Key Responsibilities 

• Provide a high level of customer service 

• Prepare equipment and test environment per company procedures to deliver testing

• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures

• Explain the test process to candidates and deal with other queries as required

• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard

Experience

• Fluent in communicating in English, both verbal and written, as well as Chinese.

• Good face-to-face communication skills with experience in a customer facing role

• Ability to work with procedures and policy 

• Strong attention to detail

• PC literate

• Ability to deal with conflict and work under pressure