Compensation Overview

Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities, so people have better lives.

Every year, more than $3 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

Upwork seeks an experienced and strategic Product Manager to develop and enhance our Tax Compliance products. Compliance is crucial to our business, and we must create pragmatic and customer-focused solutions, ensuring compliance for both clients and talent. This role will influence the entire stack, from platform to user experience, and will be key in driving global compliance and go-to-market efficiency. Given the interconnectedness of Tax products, the ideal candidate will be a thoughtful product manager who can collaborate proactively with various product and cross-functional leaders.

Responsibilities:

• Translate marketplace requirements into comprehensive tax platform capabilities encompassing core product platforms and associated customer experiences.
• Partner with various Upwork teams, including design, engineering, marketing, legal, accounting, and finance, on new products, initiatives, and global expansions of existing products.
• Lead the tax aspects for the end-to-end full life cycle of product deployment, including design review, testing, launch, tax functionality, reporting, and compliance.
• Support a broad range of teams such as Community, Customer Support, Financial Risk & Compliance, Trust & Safety, and others to address product needs and user queries related to tax issues.
• Develop a deep understanding of Upwork’s business model and various products, as well as key tax positions, issues, and obligations.

What it takes to catch our eye:

• Strong product management experience, preferably in a marketplace business environment, building compliance products (tax or otherwise) and product platforms.
• Proficiency with modern technologies and user experience principles required to bring product solutions to market at scale and globally.
• Drive and willingness to go above and beyond with a strong work ethic.
• Ability to balance technical and commercial savvy; able to communicate what is possible and what will have the biggest impact on the business.
• Strong interpersonal skills; able to effectively influence a wide range of collaborators across the organization.
• Tax compliance knowledge is a plus but optional, as this role will work closely with functional tax subject matter leads.

Come change how the world works

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience. 

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.