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Pure Storage

Delivers all-flash storage hardware and services

Designated Support Engineer - Portworx

Implementation & Technical Account ManagementPosted on Nov 10
Full-timeSanta Clara, CA, USA

About the Job

Requirements

  • A minimum of 2–4 years of experience in customer-facing technical support work or site reliability engineering.
  • Proficiency troubleshooting container management platforms such as Kubernetes, OpenShift, Tanzu, or VMware container solutions, as well as public cloud environments such as AWS, Azure, or IBM Cloud.
  • Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks.
  • Ability to triage, isolate, and resolve technical issues in complex distributed cloud software architectures, and to escalate critical issues effectively to engineering partners.
  • Ability to communicate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels.

Responsibilities

  • Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability.
  • Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, using system logs and customer workflows to minimize downtime.
  • Collaborate with product engineering teams to isolate edge cases, develop reproduction strategies, and implement fixes that enhance product quality and resilience.
  • Provide hands-on technical support during pre-sales engagements, customer proof-of-concept installations, and live production expansions to support onboarding and long-term customer adoption.
  • Author internal and customer-facing knowledge base articles, technical guides, and FAQs based on troubleshooting scenarios to enable self-service and build team-wide expertise.

About the Company

Pure Storage

Delivers all-flash storage hardware and services

Pure Storage provides data storage solutions including all-flash storage arrays, cloud storage, hybrid cloud, and data protection services. Its products work by using flash memory to deliver fast data access, with Evergreen One offering a subscription-based, continuous update and maintenance model that keeps hardware and software up to date without replacing hardware. The company differentiates itself from competitors through a focus on high-performance all-flash storage, scalable data management, and a subscription-based Evergreen model that sustains ongoing software/firmware updates. Its goal is to help businesses manage, protect, and access their data efficiently at scale with sustainable, environmentally friendly storage solutions.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Santa Clara, CA
Founded
2009

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